Be The Match Saving Lives and the Donor Experience


Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


Author Bio

Be The Match® connects patients with their donor match for a life-saving marrow or umbilical cord blood transplant. Be The Match provides patients and their families one-on-one support, education, and guidance before, during and after transplant.

Because of the importance and gravity of marrow transplants, Be The Match values hearing from their donors directly, rather than making assumptions about their experience or simply hoping for the best. As a company that fosters a culture of continuous improvement, Be The Match views feedback as a critical component to their overall business success, making Confirmit the ideal partner for growing their donor experience needs.

This case study explains:

  • How using a multi-channel, multi-lingual Voice of the Donor program has enabled Be The Match to improve the donor experience
  • How the use of SMS surveys has significantly increased response rates
  • Why the combination of self-service and vendor management was critical in the organization’s decision to use Confirmit Horizons.
 

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