ACE Awards B2B Winners' Showcase


Author Bio


Author Bio

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  • The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. The case studies featured in this special B2B edition of the ACE Award Winners' Showcase demonstrate how the Voice of the Customer has the power to drive an organization forward, delivering positive customer experiences by empowering Account Managers, changing business culture, and generating significant Return on Investment.

As well as case studies from world-class organizations including, Amadeus Hospitality, Grant Thornton, and LexisNexis, you will also find insights from two of Confirmit’s Customer Experience specialists, Claire Sporton and Shelly Chandler, who provide practical guidance around:

  • Getting started with a CX program in a B2B environment
  • How to manage the complexities common to B2B vendor-client relationships
  • Tactical and strategic approaches to using the Voice of the Customer to drive positive change.
 

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