2017 ACE Awards Winners' Showcase


Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


Author Bio

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. The case studies featured in our 2017 ACE Award Winners' Showcase demonstrate how the Voice of the Customer has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.

The Voice of the Customer category recognizes companies who have developed a strategic approach to listening to customers. The judges like to see multi-channel, multi-touchpoint voice of the customer examples and initiatives, but what really stood out in many of these programs was the focus on using feedback to drive action across the company.

Download the ACE Awards book learn how:

  • Ally Financial hit an incredible 90% customer satisfaction score
  • Quest software created a VoC program that runs in eight languages in 57 countries
  • Virgin Money turned customer feedback into 145 specific actions to improve the Customer Experience
  • Philadelphia Insurance reached a record NPS® score of 60.
  • You'll also find Voice of the Customer examples and success stories from AIG, Amadeus Hospitality, Lexis Nexis, and Ulta to help inspire you towards CX greatness.

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