Voice of the Cursed: How to scare off your customers this Halloween!


Author Bio


Author Bio

Halloween is a time when the spookiest, scariest ghouls come out to play. While we hide behind the couch waiting for them to go away, we’ve been considering some of the terrifying Customer Experience horrors we’ve heard about over the years.

If you want your CX program to drive value and business change… and you have the stomach for it, take a look at the evil that lurks below and make sure you do the exact opposite for fear of terrifying your customers and driving them into the abyss forever!

Today, forget Voice of the Customer – click download for the Voice of the Cursed!

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