Judge Ye Not…Unless you are a Judge at the UK CX Awards!

Phil Durand

Phil Durand

Author Bio

Director, Customer Experience Management

Author Bio

I’m pleased to say that I have been selected as a judge for the UK Customer Experience Awards 2019 in the Use of Insight and Feedback category. I’ve been a judge at the awards a couple of times now, and it’s always a really interesting day. It provides a chance to hear inspiring presentations from some of the UK’s top companies, assess their entries and (hopefully!) offer useful feedback to the finalists.

Most presentations are open to other attendees so the amount of best practice on display will be astonishing – if you’re planning to attend, I’d certainly recommend sitting in on some of the sessions to learn more. I spend most of my days working with Confirmit clients to make sure they are driving real change through their customer experience programs, but it’s a definite bonus to get a view into so many businesses all in one (admittedly rather full-on!) day.

Beyond that, the presence of hundreds of CX professionals means the networking opportunities are cracking. I’m really looking forward to exchanging ideas at the event, connecting with a range of business leaders and broadening my own CX horizons a bit (note, that’s not an intentional product plug!)

The awards will be held on 10th October at London’s Wembley Stadium. Sadly, it will be probably be my only opportunity to play Wembley – I doubt that any sport or concert-based glory is in my future! Still, it’ll be a fascinating day and I’m really looking forward to it. I’m very pleased that there are some Confirmit clients in the finals (not in a category I am judging, of course, it’s all very above board!) so I shall be hoping to sneak into their session for a spot of moral support. 

If you’re a finalist, I’ll see you there. If you’d like to attend and see the latest and greatest in customer experience, click here.

Good luck to all the finalists (especially those who work with Confirmit, of course!)

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