CX Day 2017: 4 Weeks to go!


Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


Author Bio

It’s less than a month until the fifth annual CX Day, organized by the Customer Experience Professionals Association (CXPA). Once again, Confirmit is delighted to be a sponsor of what has become a real highlight of the Customer Experience calendar. As the CX industry grows and more people become true professionals in what has been, until recently, a fairly niche area of expertise, CX Day has become a wonderful rallying point.

One of the great things about working at Confirmit is that we’re involved with so many elements of the CX world. Of course we have great technology that allows businesses to capture the Voice of the Customer and the Voice of the Employee, and to use that insight to improve the Customer Experience. But we also have our (ever-expanding!) team of CX consultants who work with clients to help them build programs that will deliver that insight. Finally, of course, we work with the CX teams within our client organizations – the people on the frontline, who are the real stars of CX Day.

For CX Day this year, we’re celebrating some of our clients who we think are really blazing a trail in their efforts to put customers front and center in their companies. Each week we’ll share a case study that we think will inspire you.

This week, we’re kicking off with RS Components, a long-standing and incredibly successful client who our CX consultants have worked closely with for several years. I’m not even going to try to explain their program in a short blog post, but if I say that their program covers 29 markets, 17 languages, any one of 9 individual activities, and any combination of 7 channels, you’ll get a sense of the scale of the work they are doing!

You can read the full case study here or, if you’d like a more in-depth analysis if their program, industry analyst firm Ovum recently wrote a full report on it which you can take a look at here

If you’d rather just get the highlights (and some top tips for getting up and running with such an ambitious Voice of the Customer initiative) you can hear it straight from the horse’s mouth and watch our short video interview with Paula McKillen, Head of CX Development at RS Components. I think most CX professionals will agree with her assertion that “it’s all about cultural change and development”.

Watch Paula Mckillen from RS Components Here

There’s lots more to come from Confirmit as we head towards CX Day on Tuesday, October 3rd. Stay tuned!

 

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