
If you’re a call center supervisor dedicated to improving the customer experience, what can you do? Work on closing the gap between what the customer wants and what your call center delivers. In the short recording below, we’ll explore the areas with the highest discrepancy between what the customer wants and what a call center delivers so you and your team can develop ways to proactively meet those expectations and increase customer satisfaction with your issue resolution.
Click on the audio below to hear my thoughts on some of the findings from the recent Customer Rage report that Confirmit took part in.

Do you know what customers want most when they contact you to complain? Sarah Simon provides some guidance in her first blog of the series here.