2019 Confirmit ACE Awards – The Clock is Ticking!

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Author Bio

Confirmit 2019 ACE Awards - Achievement in Customer Excellence

The time has come! The 2019 Confirmit ACE Awards are open and the judges are looking forward to cracking on with reviewing some submissions. I think they’re going to be busy. We’ve had quite a flurry of early nominations in already so we’re set for an exciting year.

Many of you will be very familiar with the ACE Awards by now. We’ve been running them since 2005 and lots of Confirmit clients have entered for several years. We love to see the old names coming back year after year – it’s a brilliant way for us to see the evolution of their customer experience activities. Many of them are unrecognizable from just a few years ago as new technologies, approaches and methodologies have been added.

The best thing, though, is seeing the shift towards driving action that has really taken hold in recent years. While we’re always more than happy to see an uptick in NPS or a bump in customer satisfaction scores, what really makes our judges’ hearts sing is seeing how the Voice of the Customer (or indeed Employee) is being used as a catalyst for change in a business. (And a top tip for entrants this year – if you can tie a financial figure to that change, you’re in with a great shot for a Judges’ Choice award!)

If you’re new to the ACE Awards, take a look at the information on the main web page to find out more. It’s pretty straightforward, though. As long as you’re a Confirmit customer and have been running a Customer Experience or Voice of the Employee program for at least six months of 2018, you’re eligible to enter. Just download the submission form for your category and send it to us by March 14th.

The ACE Awards team is on-hand to help if you have any questions or want to understand how to maximize your chances of winning. Just drop us a line and we’ll be happy to help.

If you’re looking for inspiration, there’s a simple solution. Check out the ACE Awards Winners Showcase book. It’s full of stories from last year’s amazing winners and should certainly get you in the mood to start on the submission form (or forms, if you’re feeling ambitious!)

There is still plenty of time, so start planning now and get your submission to us by March 14th.