Breaking up is Hard to Do

Holly Carter

Holly Carter

Author Bio

Author Bio

Does your CX or MR vendor really support your needs?

At some point, we’ve all been through a break up. It’s hard. But there comes a time in some relationships when we have to ask ourselves, “am I getting what I need?” Among other things, a strong relationship is one in which there is stability, mutual respect, consistent support, and economic security. 

So now, we ask you – are you getting all this from your software vendor? Yes, software vendor… What did you think I was talking about? Moving right along…

Consider this: Does your vendor really support your needs? Do they help you brainstorm ideas and solve problems to drive your business forward? Is your vendor able to accommodate the more complex areas of your business or do you have to supplement their offering by building or buying additional tools? How about financial security in your vendor relationship? Maybe your vendor is busy investing in big flashy event speakers for their next virtual shindig rather than using funds to drive innovation.

Yes, breaking up with your vendor is hard and we’ve heard all the ‘buts’!

  • But my staff is trained on the old platform
  • But I have everything programmed already
  • But we’re comfortable with the output
  • But I’m not sure now is the right time

Even when the right choice is staring us in the face, we find any number of excuses to avoid change because maintaining the status quo is the easiest way. Don’t let big ‘buts’ get in the way of progress. You don’t have to do this alone. We’re here for you.

Our aim is to make sure that a relationship with Confirmit is like a breath of fresh air! Time and again, our clients praise how well the Confirmit team supports their business. Confirmit’s can-do attitude coupled with a powerhouse technology solution that can easily grow with you, means that we can help you achieve your goals. Our recent merger with Dapresy, a next-generation platform designed to transform data into actionable insights, makes our tech offering even stronger, providing all of our clients with greater access compelling reporting and visualizations!

Confirmit has recently been recognized as a Leader in the The Forrester Wave™ Customer Feedback Management Platforms, Q1 2020, a significant endorsement for our ability to deliver ground breaking technology and services that truly deliver ROI. 

Further, we are constantly investing in making our technology better and helping our clients achieve success. Best of all, Confirmit is here to support you in the long term… We aren’t going anywhere anytime soon! We are 100% committed to always go above and beyond supporting you in your Market Research and Customer Experience needs.