What is Confirmit Horizons (VoC)?


Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


Author Bio

business meeting chart and graph

Confirmit is an all-in-one VoC platform that helps businesses operationalize the Voice of the Customer to drive change throughout their organizations. With the world’s most secure, reliable, and scalable solutions for Customer Experience and Employee Engagement programs, Confirmit Horizons enables your business to run customer experience programs that increase revenue, reduce costs, and promote culture change.

DOWNLOAD

 

Confirmit Horizons is a flexible, multi-channel software solution for Customer Experience, Voice of the Employee, and Voice of the customer programs. It provides you with a one-stop, feature-rich solution to gain maximum value and insight from all your feedback and research projects. The comprehensive functional capabilities of Confirmit Horizons are matched only by the extensive benefits the solution gives your business.

With Confirmit Horizons, you can use any single or combination of channels to gather feedback. Use the web, email, IVR, SMS, mobile, telephone, or paper to capture responses and gather them into a single system for analysis. You can create at-a-glance dashboards or in-depth customized reports and deliver them automatically; online or offline through a wide range of convenient channels.

What Confirmit Horizons Can do for Your Business

Confirmit Horizons provides you with everything you need for end-to-end management of Customer Experience and Employee Engagement programs. From integration with your CRM platform to add context to the Voice of the Customer, to world-class text and social analytics and machine learning to provide depth to your program, our solutions provide everything you need for CX success.

You can create at-a-glance dashboards or in-depth customized reports and deliver them automatically; online or offline, and on mobile devices so you’re always up to date. And our action management capabilities mean you can ensure you turn feedback into a catalyst for both tactical and strategic change to keep your competitive edge.

Customers who use Confirmit have:

  • Generated clear ROI through increased revenue and reduced costs 
  • Created a customer-focused business culture 
  • Turned Voice of the Customer into a driver for change 
  • Created multi-channel CX programs 
  • Developed live, tailored reports 
  • Integrated with business data to create a single customer view

Learn more about Confirmit Horizons for Voice of the Customer and Customer Experience management programs.

 


Subscribe to Our Newsletter