Confirmit Voices is a 5-stage customer engagement model that gives you the power to:
- Listen to the Voice of the Customer (and/or the Employee),
- Integrate that voice with existing data to generate powerful insight,
- Take action that will deliver real business change.
The Analyze and Act stages provide powerful, tailored reporting and action management capabilities that give you the ability to analyze the data you gather and automatically generate alerts to tell you when you need to act quickly, saving at-risk customers and driving positive word of mouth.