VoC Vision & Design - Setting Yourself up for Success in 2016


Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


Stefan Kolle

Stefan Kolle

Author Bio

Stefan is a disruptive influence. As co-founder of Futurelab, he encourages businesses to shake up their marketplace through meaningful innovation in customer experience. After 20 years working with C-level teams Stefan just knows what works and what doesn’t. He delivers brand advocacy strategies based on customer and employee engagement, motivation and empowerment.

As you’re no doubt engaged in planning for 2016, this is a great opportunity to evaluate whether you have the right elements in place to carry out a successful and actionable customer experience program. 

Whether you’re starting out with a new Voice of the Customer initiative or evaluating where you stand with your current program, watch this webinar to learn:

  • How to align your VoC program with your business goals
  • The proof points and success criteria to define at the start and along the way
  • The key principles for the set up (or re-definition) of your program

In this webinar, Ian Williams, Customer Experience Management, VoC Specialist at Confirmit and Stefan Kolle, Co-Founder at Futurelab outlined how you can best prepare for a successful VoC program in 2016!

Download
 

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