VoC Vision & Design - Setting Yourself up for Success in 2016

As you’re no doubt engaged in planning for 2016, this is a great opportunity to evaluate whether you have the right elements in place to carry out a successful and actionable customer experience program. 

Whether you’re starting out with a new Voice of the Customer initiative or evaluating where you stand with your current program, watch this webinar to learn:

  • How to align your VoC program with your business goals
  • The proof points and success criteria to define at the start and along the way
  • The key principles for the set up (or re-definition) of your program

In this webinar, Ian Williams, Customer Experience Management, VoC Specialist at Confirmit and Stefan Kolle, Co-Founder at Futurelab outlined how you can best prepare for a successful VoC program in 2016!


Ian Williams
By Ian Williams
Stefan Kolle
Stefan Kolle

Ian Williams joined Confirmit in 2015. Since 2009, he has been working as a Customer Experience consultant on strategic, transformation and optimization projects with brands such as E.ON, TalkTalk, Ooredoo, Prudential and Mercedes Benz Financial Services. Prior to this, he worked for 16 years in Marketing and Channel Management in the Insurance, Financial Services, Telecommunications and Healthcare sectors for organizations such as AMEX, Santander, Canada Life and Smith & Nephew.

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