As you’re no doubt engaged in planning for 2016, this is a great opportunity to evaluate whether you have the right elements in place to carry out a successful and actionable customer experience program.
Whether you’re starting out with a new Voice of the Customer initiative or evaluating where you stand with your current program, watch this webinar to learn:
- How to align your VoC program with your business goals
- The proof points and success criteria to define at the start and along the way
- The key principles for the set up (or re-definition) of your program
In this webinar, Ian Williams, Customer Experience Management, VoC Specialist at Confirmit and Stefan Kolle, Co-Founder at Futurelab outlined how you can best prepare for a successful VoC program in 2016!