VoC Vision & Design - Setting Yourself up for Success in 2016


Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


Stefan Kolle

Stefan Kolle

Author Bio

Stefan is a disruptive influence. As co-founder of Futurelab, he encourages businesses to shake up their marketplace through meaningful innovation in customer experience. After 20 years working with C-level teams Stefan just knows what works and what doesn’t. He delivers brand advocacy strategies based on customer and employee engagement, motivation and empowerment.

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As you’re no doubt engaged in planning for 2016, this is a great opportunity to evaluate whether you have the right elements in place to carry out a successful and actionable customer experience program. 

Whether you’re starting out with a new Voice of the Customer initiative or evaluating where you stand with your current program, watch this webinar to learn:

  • How to align your VoC program with your business goals
  • The proof points and success criteria to define at the start and along the way
  • The key principles for the set up (or re-definition) of your program

In this webinar, Ian Williams, Customer Experience Management, VoC Specialist at Confirmit and Stefan Kolle, Co-Founder at Futurelab outlined how you can best prepare for a successful VoC program in 2016!

Download
 

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