VoC Execution Over Analysis

Author Bio

Author Bio

Simon Leech, Sr. Vice President, Operations Development at AIG, and Annette Gleneicki, Director, Customer Experience Management at Confirmit, discuss the approach to overcoming analysis paralysis. The discussion will focus on taking action and improving the customer experience. Simon Leech will talk through the 10 VoC lessons that AIG learned along the way.

This webinar is the kick-start you need to ensure your VoC program delivers results.


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