Using Nudge Theory to Build a Successful Customer Experience Program


Chris Brown

Chris Brown

Author Bio


Author Bio

Is your Voice of the Customer program delivering great response rates? Is your executive team using your data on a daily basis? No? Don’t worry, you’re not alone. 

Building a customer experience program that drives transformational change means you need to maximize your feedback, produce valuable and usable data, and engage the wider business. That’s not easy, but it is possible.
 
Watch this webinar with Chris Brown, Director, Customer Experience Management, at Confirmit where he shared guidance and best practices so your CX team can engage both customers and employees to ensure that your program drives real change. From real-life examples to how using ‘nudge theory’ can help to make your CX program successful, Chris will leave you with plenty of new ideas to deliver outstanding customer experiences.

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