Tyco SimplexGrinnell: Customer Satisfaction Generates Business Growth


Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


Author Bio

Tyco SimplexGrinnell, a leader in fire and life-safety systems, has deployed a Voice of the Customer program using Confirmit solutions to measure and improve customer experiences across the company.

Results:

  • Transactional Net Promoter® Score (tNPS) increased by more than 30% in 5 years
  • Ability to monitor 10,000 transactional surveys per year and share intelligence among 140 local offices
  • Action Management enables quick identification of customer issues and immediate response capabilities

 

*All trademarks are the property of their respective owners. Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix, Inc., Bain & Company, Inc., and Fred Reichheld.”

 

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