Tyco SimplexGrinnell, a leader in fire and life-safety systems, has deployed a Voice of the Customer program using Confirmit solutions to measure and improve customer experiences across the company.
- Transactional Net Promoter® Score (tNPS) increased by more than 30% in 5 years
- Ability to monitor 10,000 transactional surveys per year and share intelligence among 140 local offices
- Action Management enables quick identification of customer issues and immediate response capabilities
*All trademarks are the property of their respective owners. Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix, Inc., Bain & Company, Inc., and Fred Reichheld.”