Confirmit commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Horizons™
Creating a Voice of the Customer program to support your customer experience strategy helps you capture customer feedback and enables your organization to:
- Listen to your customers
- Interpret and analyze their feedback
- Act on that feedback to make customer experience improvements
- Track the results of those improvements
This means companies need a user-friendly, flexible solution to help manage their customer feedback process, and ultimately improve their customer experience.
In this webinar, Adrienne Capaldo, a consultant with Forrester Research, Inc.'s Total Economic Impact group, provided us with a framework to evaluate the potential financial impact of the Horizons platform and Confirmit services on their organizations. You will learn about at the benefits, costs, and risks associated with a Confirmit Horizon's implementation, to help you understand the ROI an organization could expect from the investment.
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