Forrester Total Economic Impact™ of Confirmit Horizons™


Confirmit Team

Confirmit Team

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Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


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TEI for All Verticals

Every business’ VoC nirvana is generating a true and measurable return on investment (ROI) from their VoC program. And, every VoC software and service vendor claims to be the “vendor that provides ROI”. But, which vendor can prove it? Confirmit can prove it!

We recently worked with Forrester Consulting to analyze the total economic impact that Confirmit has on its customers and the results were thrilling! Have we piqued your interest? Go ahead, explore the results of this recent study titled The Total Economic Impact™ Of Confirmit Horizons™ and see just how Confirmit positively impacts our customer’s profitability.

 

TEI for Financial Services/Insurance

Financial services and insurance organizations today are faced with a key challenge — how do they make an impactful customer experience? A positive customer experience can improve future revenue opportunities, ensure your customers stay loyal to your company, and increase the likelihood they recommend your organization to their friends and colleagues. Financial services and insurance companies need a customer experience strategy to ensure a positive, consistent experience for every interaction a customer has with their organization.

Creating a voice of the customer (VoC) program to support your customer experience strategy helps you capture customer feedback and enables your organization to listen to your customers; interpret and analyze their feedback; act on that feedback to make customer experience improvements; and track the results of those improvements.

 

TEI for Retail

Retailers today are faced with a key challenge — how do they make an impactful customer experience? A positive customer experience can improve future revenue opportunities, ensure your customers stay loyal to your store, and increase the likelihood they recommend your company to their friends and colleagues. Retailers need a customer experience strategy to ensure a positive, consistent experience for every interaction a customer has with their organization.

Creating a voice of the customer (VoC) program to support your customer experience strategy helps you capture customer feedback and enables your organization to listen to your customers; interpret and analyze their feedback; act on that feedback to make customer experience improvements; and track the results of those improvements.

 

 

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