Siemens Corporation Case Study


Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


Author Bio

Siemens Corporation is a U.S. subsidiary of Siemens AG, a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. Each division within Siemens constantly looks for ways to increase efficiencies and grow its customer base.

The company places a high importance on Net Promoter Score® and has implemented Confirmit Horizons to run a comprehensive Voice of the Customer program that has pushed NPS to unprecedented levels for the organization. Today, the program spans five different divisions of the organization, and the company has implemented Confirmit Genius to provide text analytics that deliver new levels of insight into the customer experience.

“Confirmit gave us the keys to the car and actually showed us how to drive it as opposed to selling the product to us and leaving us on our own to figure it out.” - Jay Martin, Strategic Business Planner, Siemens Energy Management

 

*All trademarks are the property of their respective owners. Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix, Inc., Bain & Company, Inc., and Fred Reichheld.

Download
 

Subscribe to Our Newsletter