A leading technolody company wanted to use customer feedback to translate great customer satisfaction into customer loyalty—and evolve the company’s business processes to achieve even better business results.
Determined to improve the quality of its support operations, the company partnered with the Confirmit team to implement a customer feedback program to capture the “Voice of the Customer”, deliver hard data about customer satisfaction, and highlight areas for improvement.
This case study will highlight how the company was able to:
- Increase customer satisfaction results to 94%
- Deliver over 100 business process improvements as a result of customer insight
- Increase revenue from satisfied customers