Leading Retailer: Drives Business Success with Customer Feedback


Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


Author Bio

/confirmit/media/promos/resources/2015/confirmitBlog-voiceOfTheCustomer-LeadingRetailer-DrivesBizSuccessWithCustFeedback.jpg?ext=.jpg

One of the United States’ largest retail brands has nearly 700 stores and is the leading provider of content, digital media and education products. With a vast product offering and an array of store locations, it struggled to capture and analyze customer support feedback.

After implementing a Voice of the Customer solution with Confirmit the analyzes more than 800,000 surveys per year and a 14 percent response rate, the retailer gathers a significant amount of customer intelligence. This insight has led to a 6.8% increase in its customer satisfaction score and has positively impacted internal agent training protocols.

Download
 

Related Content


Subscribe to Our Newsletter