How to Drive Customer-Centric Actions in Retail


Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


Author Bio

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In this webinar, Kathleen Leischen, Leischen Marketing Research and Miguel Ramos, Mobile Practice Lead at Confirmit, explained how effective management of feedback actions can help your organization become more customer-centric and develop a motivated and engaged workforce, and provided real-life examples of how this has worked at other leading retail organizations. 

You will learn how to:

  • Analyze and prioritize the collected feedback across your retail touchpoints
  • Empower your store or call center managers to quickly identify at-risk customers 
  • Engage your store manager or call center managers though advanced tools that consolidate activities and alerts them of actions that need to be taken
  • Involve employees in finding root causes and predict which customers are likely to complain 
  • Identify processes that cause repeated problems and take action to resolve them
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