Harness the Power of Social Media to Drive Employee Engagement


Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


Author Bio

Download now to hear Reginald Chatman and Stacey Nevel discuss why engaging your employees is paramount for the success of your CX program.


Deploying an Enterprise Social Network to Drive Employee Engagement

When it comes to engaging employees and driving customer focus, Reginald Chatman, Customer Experience, SanDisk, explains why the deployment of an enterprise social network is critical to helping employees "Learn, Share, and Do" more to improve customer experience. 

Engaging Employees to Deliver Your VoC Strategy

An engaged employee base is critical to delivering an effective customer experience program.  Not only do their interactions with your customers set the tone for service delivery throughout your customers’ journey, they also possess a wealth of knowledge about your customers, their preferences and any barriers that exist to delivering their optimal level of service. Join Stacey Nevel, Director of VoC Consulting at Confirmit to learn about some of the tools and techniques used in best-in-class CX feedback programs to keep their employees engaged, informed and performing as an extended member of your customer experience team. 

 


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