FastTrack for the Contact Center


Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


Author Bio

Voice of the Customer and customer feedback solutions for contact centers

A best-in-class contact center is a strategic business asset with the power to create and preserve long-term customer relationships. Yet managing such a contact center is far from simple.

Achieving operational efficiencies is essential, but the true differentiator lies in bringing the external view into the mix, and providing a truly holistic view of the contact center performance. Then you can start to deliver significant improvements linked to measurable business benefits, such as improved retention and the ability to identify new cross-sell/up-sell opportunities.

What is Confirmit FastTrack for Contact Centers?

FastTrack for Contact Centers is a customized customer feedback solution specifically designed for contact centers to rapidly improve the customer experience. Deployment is quick and easy so you can enjoy great return on investment. With Confirmit’s FastTrack for Contact Centers you’ll get:

  • Pre-configured program designed on best practice principles and 20 years’ experience 
  • Fully automated customer surveys designed specifically for call centers and configured to complement your brand 
  • Real-time, role-based reporting, providing managers with strategic-level insights for process improvement and opportunities to guide agent development 
  • Immediate alerts notifying the right people about issues, such as dissatisfied customers, overdue issues, opportunity for product cross-sell, and potential customer churn

How Does FastTrack to Contact Centers Work?

In just a few simple steps, you will be up and running with an action-oriented program, here’s how:

  • We’ll provide best practice advice, then work with you to fine tune surveys and reporting to meet your unique business needs.
  • Real-time dashboards will provide a clear view into the health of your contact center and highlight areas where you can improve.
  • When it comes to taking action, Confirmit makes it easy for you to immediately close the loop with dissatisfied customers.
  • FastTrack for Contact Centers provides the elements you need to get started with your VoC program and we’ll ensure your program continues delivering maximum Return on Investment in the long term.

Download the following factsheet for more information about Confirmit FastTrack for Contact Centers

 

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