CyberSource: Award-Winning Customer Satisfaction Pays


Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


Author Bio

CyberSource Corporation, a leading provider of electronic payment and payment security solutions, uses Confirmit CustomerSat to capture daily transactional data, analyze customer information, and act on the issues that impact customer satisfaction. Expert consultants provide leadership and best practices guidance to help CyberSource get more value from their customer feedback program.


Results:

  • Significant increase in satisfaction of small business customer segment
  • Rapid, effective customer problem resolution, with employees motivated around customer Satisfaction
  • Five-year track record of consistently high satisfaction by enterprise customers

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