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Customer Experience in 2021: Forrester’s Top Five Predictions


Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


Author Bio

Customer Experience in 2021: Forrester’s Top Five Predictions

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It’s that time again… time to prepare your CX practice for a new year! After such an “eventful” 2020, one can only assume 2021 will be rife with changes in customer expectations and needs. How will the events of 2020 impact customer expectations? And how can we adapt our CX programs to meet these new requirements? If you’re a CX practitioner, you don’t want to miss our webinar Customer Experience in 2021: Forrester’s Top Five Predictions.

In this webinar, Confirmit’s Mark Ratekin, Principal Director of CX Consulting, will be hosting guest speaker Maxie Schmidt, PhD, Principal Analyst, CX, from Forrester to discuss Forrester’s predictions for CX in 2021. They’ll discuss how customer expectations have changed in the face of the pandemic and provide practical examples of what CX leaders are doing to adapt to their customers’ evolving needs.

Register now!



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