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How A Positive Customer Experience Impacts Business


Author Bio


Author Bio

Positive customer experiences are not just nice to have. They have a direct impact on the success of your business. Promoters of your organization spend around 50% more than detractors and are 20 times more likely to recommend your products or services to others.
 
If it is proven that good customer experience correlates to Return on Investment, why aren’t more firms spending more time connecting CX to business outcomes?

In this webinar, Claire Sporton, Vice President, Customer Experience Management, Confirmit, talked through some of the key steps to creating a repeatable CX program, and demonstrated how you can directly link the experiences you provide to your customers with your desired business outcomes.

If your business is looking to create a closer relationship with your customers, this interactive webinar is a must!




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