Once you have laid the groundwork of your VoC program through the Define and Design stages, it’s vital to ensure that you execute your plans effectively. During the Listen stage, our team will work with you to bring all the data you need into a single hub, and identify areas where additional data feeds will clarify your next steps.
The Listen stage of Confirmit Voices provides multi-channel data collection to ensure your customers can provide feedback in the way that suits them, driving high response rates and greater insight. You can also add context to the customer voice by adding insights from employees, your business and the wider market.
This fact sheet explains how we’ll help you to deploy your VoC program through:
- Technical build capability including data integration requirements and multi-channel data collection
- Day-to-day management of the program, testing and deploying questionnaires and managing response rates where required
- Customized training and response to any queries
- Guidance on scheduling and managing communications programs.