Confirmit Named as a Strong Performer in Forrester Wave™ Customer Feedback Management Platforms


Noel Hamill

Noel Hamill

Author Bio

Chief Marketing Officer


Author Bio

Confirmit was among the select companies that Forrester invited to participate in Forrester Wave™: Customer Feedback Management Platforms, Q2 2021 evaluation. In this evaluation, Confirmit was cited as a Strong Performer. Confirmit’s vendor profile in the report states that they deliver a comprehensive solution that manages the complexities of our client programs, focusing on time-to-value and achieving business results.

According to the report, “Confirmit balances complexity with flexibility and cost.” The report went to state that Confirmit’s combined offering also brings insights to life by creating visually compelling reporting with features like infographic dashboards that can enhance storytelling. Forrester noted that our reference customers appreciate Confirmit’s ability to allow for DIY or hands-on support through managed and professional services – noting their post-implementation managed and professional services are excellent across the board.  

We are highly committed to our customers and target industries and our development efforts focus on our customers’ needs and feedback gleaned from Forrester and the broader analyst community. We serve over 3,500 direct and indirect customers globally with technology for services for CX, EX and market research professionals.

Since the evaluation was completed, we have grown significantly through the merger of two of the world’s leading Experience and Research Technology companies – Confirmit and FocusVision, moving one step closer to realizing our ambition of reinventing the global insights industry.

Under our new brand - Forsta - we are on the cusp of a new frontier of customer experience, where discovery and understanding of insights will lead to stories that quickly fuel action for our customers. Together we will grow smarter and faster as we bring experience research to life. Our purpose is simple. We exist to help inform and inspire decision makers.

You can read the full report here.

Get in touch you have any questions about the report or any of the ways to get involved in early access to new software or our user community.