Across your business, you are faced with ever-increasing volumes of free-form content – from survey responses, call center records or social media data.
Confirmit Genius mines for customer and market insights in social media, email and more and puts it into context using wider data sources. It gives you richer insight into employees, customers and markets, so that you can respond in real-time.
This fact sheet explains how Confirmit Genius can enable you to mine solicited and unsolicited content, so you can:
- Find hidden insights in large volumes of free-form text and take immediate action
- Gain richer insight into your employees, customers and markets and respond in real-time
- Analyze survey verbatims, call center notes, social media and more
- Correlate insights using the same categorization and sentiment model across all channels.