Confirmit CATI - Computer Assisted Telephone Interviewing


Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


Author Bio

Confirmit CATI - Computer-Assisted Telephone Interviews

What is Confirmit CATI? 

Confirmit CATI is the telephone interviewing module of Confirmit Horizons™, our flexible, multi-mode solution for Market Research, agencies. Confirmit CATI is used by some of the world’s largest Market Research organizations and is built on over 30 years of experience in providing business critical CATI solutions to the market. You can carry out Market Research, Voice of the Customer or Employee programs on the telephone, and manage all of the processes involved in telephone research. It also allows you to develop mixed-mode research programs by integrating telephone-based research with web, email, SMS, IVR, mobile Apps, paper and face-to-face feedback.

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Why Confirmit CATI? 

To compete successfully, whatever the size or scale of your telephone interviewing which is flexible enough to respond to the demands of customers immediately. Confirmit CATI enables you to: 

  • Maximize productivity: by making the best possible use of your people, your sample and your processes. 
  • Improve quality: by running a highly reliable and integrated end-to-end CATI solution which integrates seamlessly with a range of other data collection channels. 
  • React fast: by providing unlimited scalability so you’re able to take on any project, large or small, and know that your solution can keep up.

Key Benefits

  • Fully-integrated mixed-mode data collection, harnessing the power of the Confirmit Horizons platform 
  • Easy to scale up or down, depending on your needs 
  • Complies with all MRS/ CASRO code of conduct requirements 
  • Confirmit REST API to easily integrate with third party dialers using simple HTTP methods 
  • Support for multiple dialing scenarios combined with search and reporting capabilities to demonstrate compliance with the Telephone Consumer Protection Act (TCPA)

 

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