Confirmit Compass Fact Sheet


Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


Author Bio

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Confirmit Compass is a methodology that defines the maturity of a VoC program as part of a larger customer experience (CX) strategy, enabling businesses to map their activities according to five key elements; Vision, Design, Engagement, Action and Value.

Confirmit Compass is the industry’s only independently scientifically validated Customer Experience (CX) Program Maturity Assessment Model. In conjunction with Rockbridge Associates Inc. and professors from the University of Miami and St. John’s University, Confirmit introduces an assessment that you can rely upon to ensure your organization that you are working on the right elements to drive customer experience success.

Download this fact sheet to learn how Confirmit Compass can help your organization ensure that your VoC program is perfectly tuned to your broader CX program, and shows its value every day

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