Case Study: Alitalia


Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


Author Bio

/confirmit/media/promos/resources/2012/confirmitBlog-voiceOfTheCustomer-CaseStudy-Alitalia.jpg?ext=.jpg

Insight in the Air

  • How can a customer panel aid decision-making?
  • Learn how feedback can drive customer loyalty.
  • Learn how internal MR teams generate real business value.

Alitalia uses feedback from its regular customers to inform decisions about every aspect of the customer experiences it provides, ensuring it continues to exceed customer expectations and command customer loyalty.

"The customer panel we’ve built using Confirmit means it’s now possible to create and deploy a rapid survey to a targeted group of customers, who understand the issues we need to talk about. This is a great advantage!”
Download
 

Related Content


Subscribe to Our Newsletter