“After many years as a motorcycle passenger, I finally decided to get my own bike. I soon discovered the lessons I’m learning as a new rider closely mirror the challenges many companies face in their customer experience initiatives."
– Sarah Simon, Principal Consultant with Confirmit
Despite the many challenges you’ll face, your company needs a powerful customer experience program to increase revenue and profits and cut costs. Like with riding a motorcycle, excuses and mistakes can be disastrous.
In this webinar, Sarah Simon, Principal Consultant, Customer Success and Ken Schmidt, Brand Visionary and Former Communications Strategist for Harley Davidson, took us “behind the handlebars”, for an in-depth look at the challenges and solutions for the roadblocks ahead.