Action Planning Labs Factsheet


Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


Author Bio

Time and again, businesses establish powerful Voice of the Customer (VoC) programs but fail to take action on the results. While collecting feedback from customers is important, insights without taking action will get you nowhere fast.

Many companies fail to take action on VoC insights because they do not have a formal change management infrastructure to manage cross-functional business improvements. And it’s hard for Customer Experience (CX) practitioners to make changes without sufficient organizational support.

To help our clients drive change more effectively, Confirmit provides Action Planning Labs to help you direct your cross-functional teams’ efforts.

Confirmit’s Approach to Action Planning

Planning the appropriate actions to improve your customer experience is hard and this can deter the cross-functional participation you need! Oftentimes, involving an unbiased, external CX expert to lead your Action Planning sessions is an effective means of driving engagement. Moreover, our Action Planning Labs are designed to be interactive, fun, and engaging, ensuring that all stakeholders are thoroughly invested in the process.