Action-Oriented VoC: The Path to Value

Author Bio

Author Bio

Just about every company listens to its customers in some way or another. But what differentiates successful organizations is their ability to act on what they hear.

In this on-demand webinar, Bruce Temkin, Managing Partner and Customer Experience Transformist, Temkin Group and Claire Sporton, VP, Customer Experience Management, Confirmit, discuss the key trends influencing customer insights today.

Bruce Temkin will look at how organizations can get considerable more value by retooling their voice of the customer (VoC) programs to be more action-oriented.

Claire will discuss best practices and showcase some examples of how organizations have been able to transform the Voice of the Customer into positive change and financial benefits. Through a mix of short-term tactics and strategic improvements, Claire will describe the path to a successful, action-driven VoC program that delivers tangible results across the organization.

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