Customer experience has been the "next battleground" for a few years already, yet companies often don't take the time to create a customer experience strategy for their organization.
In, “5 Critical Factors in Creating a Successful Customer Experience”, our speaker, Michel Falcon, Customer and Employee Experience Coach discussed five factors that all companies should take into account when crafting a world-class customer experience. After watching this webinar, you will walk away with lots of actionable ideas to immediately implement change in their organization, including:
- How to create an employee experience that will support a customer-centric workforce
- How to get buy-in for customer experience efforts from the "C-Suite"
- Real world case studies from companies who are leading their industries