5 Critical Factors in Creating a Successful Customer Experience

Customer experience has been the "next battleground" for a few years already, yet companies often don't take the time to create a customer experience strategy for their organization.

In, “5 Critical Factors in Creating a Successful Customer Experience”, our speaker, Michel Falcon, Customer and Employee Experience Coach discussed five factors that all companies should take into account when crafting a world-class customer experience. After watching this webinar, you will walk away with lots of actionable ideas to immediately implement change in their organization, including:

  • How to create an employee experience that will support a customer-centric workforce
  • How to get buy-in for customer experience efforts from the "C-Suite"
  • Real world case studies from companies who are leading their industries

Michel Falcon
By Michel Falcon

Michael's career has been built on understanding how companies go from humble beginnings to the large, admired brands that we respect. As a consultant and advisor, he consults with companies to improve their customer experience (CX). The outcome is an increase in revenue, profitability and brand awareness.

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