5 Critical Factors in Creating a Successful Customer Experience

Customer experience has been the "next battleground" for a few years already, yet companies often don't take the time to create a customer experience strategy for their organization.

In, “5 Critical Factors in Creating a Successful Customer Experience”, our speaker, Michel Falcon, Customer and Employee Experience Coach discussed five factors that all companies should take into account when crafting a world-class customer experience. After watching this webinar, you will walk away with lots of actionable ideas to immediately implement change in their organization, including:

  • How to create an employee experience that will support a customer-centric workforce
  • How to get buy-in for customer experience efforts from the "C-Suite"
  • Real world case studies from companies who are leading their industries
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Michel Falcon
By Michel Falcon
06/25/2015

Michael's career has been built on understanding how companies go from humble beginnings to the large, admired brands that we respect. As a consultant and advisor, he consults with companies to improve their customer experience (CX). The outcome is an increase in revenue, profitability and brand awareness.

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