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How CSBA’s Benchmarking Programs Drive Improved Customer Experience


Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 


Author Bio

How CSBA’s Benchmarking Programs Drive Improved Customer Experience

CSBA runs benchmarking programs that require frequent and extensive reporting. The team sought to improve reporting efficiency to have more time working closer with clients to improve programs. They achieved incredible results. In fact, one of their programs saw an increase from 6.7 to 7.3 in the satisfaction score from new connections in 12 months.

Learn how CSBA uses Confirmit's Dapresy technology for its benchmarking programs and how it works closer with clients to achieve success.

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