ABOUT ENGINE INSIGHTS
Engine Insights marries traditional market research with cutting-edge products to deliver clients a 360-degree view of their customers, employees and markets. Its extended suite of solutions and products are designed to support business growth: from helping clients understand and outperform the competition to operationalizing both survey and behavioral data to identify, attract, engage and retain their audiences.
THE CHALLENGE
A Fortune 100 health company client with a pharmacy business came to Engine seeking to dramatically improve the experience of its pharmacy customers.Engine Insights, a division of Engine, is adept at consulting with companies around their customer experience (CX) maturity, determining the level their clients are listening and then taking action. In this case, the big challenge was incorporating sophisticated closed-loop feedback.