Delivering Sophisticated and Agile Multi-Channel Research Programs

Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 

Author Bio


Delivering comprehensive, action-orientated and transparent research programs is at the heart of rc - research & consulting GmbH’s approach to business. Since its foundation in 2002, the company has quickly established itself as a trusted advisor for research-led programs at a national and global level.

rc also had its own specific requirements that needed the support of world-leading software. It required a solution that could:

  • Support true multi-channel projects since it conducts research across a variety of channels, primarily telephone and the web.
  • Support multi-language projects to run a range of global programs, such as brand steering for international household names.
  • Comply with increasingly stringent European Data Protection laws. Working with a provider that could ensure data security was therefore paramount.

All these requirements combined to create a complex set of prerequisites for rc’s search for the right Market Research technology on which to build their business.


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