Datatelligence - Reliability and Flexibility Prove Business Critical

Confirmit Team

Confirmit Team

Author Bio

Confirmit’s dedicated teams work to deliver world-leading customer experience, Voice of the Employee and Market Research solutions. 

Author Bio

"Without question, Confirmit Horizons is the most mature, best-in-class interviewing software platform on the market. Trust me, I know."

Paul Cunningham, CRG Global/Datatelligence President



Driven by financial pressures to cut costs, CRG Global/ Datatelligence moved from Confirmit Horizons to a less expensive Market Research platform that seemed to meet all of their needs.  Within six months, the company was back with Confirmit Horizons.


As Cunningham drilled deeper into the new system, he found limitations to how the software could be used…the system lacked the maturity and stability to handle many of Datatelligence’s customized offerings.
  • Datatelligence is an online community of individuals who voice their opinions about products on a daily basis.
  • The feedback Datatelligence gathers drives customers’ decision-making .
  • Without Confirmit Horizons, the team at Datatelligence were no longer 100% sure their system could support client surveys.
  • Research of the competitive landscape proved nothing compared to Confirmit Horizons’ reliability, features and flexibility.


Confirmit's Solution Provided:
  • Reliability: On-demand environment that has exceeded its 99.7% uptime guarantee for the last 6 years.
  • Flexibility: Datatelligence is able to create the customized offering their customers demand through advanced features and scripting opportunities.
  • Best-in-class interviewing: Advanced routing, question types and survey design to create compelling feedback experiences.
  • Advanced Panel Management: panel members have a positive experience, maximizing the quantity and quality of their responses.

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