CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


Phil Durand
By Phil Durand
07/20/2017

It’s always good to hear about the other stories from other companies out there in the world of customer engagement and customer experience. It’s a great reminder of the hard work and enthusiasm there is out there.

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Confirmit Team
By Confirmit Team
07/20/2017

AIG is a leading international insurance organization serving customers in more than 100 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer.

As part of their goal to institutionalize a focus on the end customer, AIG wanted to build a Voice of the Customer program that would identify service improvement opportunities and provide customer intelligence to support key projects.

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Confirmit Team
By Confirmit Team
07/19/2017

In customer feedback or research programs, most participants always have their mobile phone with them, so they can provide feedback at scale in a cost-effective way. This can happen even in situations when they would traditionally be considered “offline”, such as when there is no data connection due to poor signal strength or data roaming constraints.

 

 

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holly demuro
By holly demuro
07/18/2017

Recently, Confirmit and Women in Research (Wire) joined forces to help Market Researchers take advantage of innovations in data visualization, reporting, and storytelling to positively impact the bottom line at our New York City Market Research Lunch and Learn.

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Confirmit Team
By Confirmit Team
07/17/2017

Providing global Market Research organizations with a complete, one-stop solution for outsourced Market Research services requires a clear understanding about all the operational and project management solutions that MR agencies need so they can focus on their core business. It also requires complete confidence in the systems that deliver these services and use of the most appropriate technology for each client to support specific research objectives. 

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Karine Del Moro
By Karine Del Moro
07/14/2017

Ten years ago this week, Confirmit announced the completion of its first corporate merger – the acquisition of UK-based technology company Pulse Train. In this mini-blog series, some former Pulse Trainers who are still with the company share their thoughts on the past decade.

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Nicky Richards
By Nicky Richards
07/13/2017

Ten years ago this week, Confirmit announced the completion of its first corporate merger – the acquisition of UK-based technology company Pulse Train. In this mini-blog series, some former Pulse Trainers who are still with the company share their thoughts on the past decade.

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Paul Quinn
By Paul Quinn
07/12/2017

Ten years ago this week, Confirmit announced the completion of its first corporate merger – the acquisition of UK-based technology company Pulse Train. In this mini-blog series, some former Pulse Trainers who are still with the company share their thoughts on the past decade.

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Phil Lockyer
By Phil Lockyer
07/11/2017

Ten years ago this week, Confirmit announced the completion of its first corporate merger – the acquisition of UK-based technology company Pulse Train. In this mini-blog series, some former Pulse Trainers who are still with the company share their thoughts on the past decade.

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Kevin Sheridan
By Kevin Sheridan
07/11/2017

Welcome to the first of a series of videos on Employee Engagement, Culture, and the Best Practices on each of the key drivers of engagement.

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