Keep up with all the latest happenings in the Voice of the Customer, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.
For Confirmit, the start of 2016 is particularly exciting as it marks the 20th anniversary of the founding of the company. More of that later – first, a quick look back at 2015.
We’re delighted to announce that the Confirmit ACE Awards are back and we’re now accepting nominations from customers.
An engaged workforce is at the heart of an engaged customer base. The Voice of the Employee is your sure-fire route to increasing employee engagement – and that means reduced churn, lower costs and a strong corporate culture.
In 2014, RS Components undertook a strategic Voice of the Customer (VoC) program with the aim of systematically and consistently capturing insights into the customer experience across their organization through real-time reporting – including individual case management.
Abby Wambach, US soccer legend, played her final game on 16th December 2015. For fans of the sport, especially here in the USA, watching Ms. Wambach leave the field one last time was an emotional moment.
Need inspiration for your VoC program? Learn from the best!
Download our new book which features thought-provoking stories from 20 of 2015’s Confirmit ACE Award winners.
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