CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


Confirmit Team
By Confirmit Team
01/15/2020

Fine Research is the largest independent fieldwork company in Latin America. In a recent study, Fine worked with Confirmit to run a 2-wave study of over 5,500 healthcare professionals across 18 countries to understand how well prepared each healthcare system was to confront natural disasters. Overall, the results from the survey were resoundingly clear – healthcare providers do not feel as though they are prepared or equipped to deal with natural disasters.

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Confirmit Team
By Confirmit Team
01/15/2020

What makes Bupa Global’s customer experience program a success? In this short video interview, Dean Arcan, CX Leader at the company talks about what he’s most proud of in their award-winning program, and offers guidance for companies just getting started on their Voice of the Customer journey. 

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Confirmit Team
By Confirmit Team
01/10/2020

On the face of it the business case for a Voice of the Customer (VoC) program comes down to a simple equation: happier customers = increased profits. Numerous studies support the validity of this statement, which has by now been proven time and time again in various industries. Making an ROI-based business case can appear daunting, but with the right tools and methodology the steps become clear, and the rewards within reach.

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Confirmit Team
By Confirmit Team
01/09/2020

A Voice of the Customer (VoC) program can have a measurable financial impact for organizations by enabling improvements in key metrics such as customer churn, customer spend, and cost of service. The Confirmit ROI calculator enables Customer Experience professionals to measure the potential benefits of implementing a VoC program in their organization. A flexible and comprehensive tool that models returns based upon specific business scenario, the ROI calculator evaluates improvements in metrics across five corporate departments, Marketing, Customer Service, Human Resources, Compliance, Finance/IT.

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Confirmit Team
By Confirmit Team
01/09/2020

Confirmit’s Mobile App SDK allows you to embed feedback collection into your mobile apps with a completely seamless look, feel, and unmatched flexibility.

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Howard L. Lax, PhD
By Howard L. Lax, PhD
12/18/2019

No one said that delivering experiences that build enduring customer relationships is easy. Confirmit's Howard Lax shares how you can boost lasting bonds with your customers. 

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Confirmit Team
By Confirmit Team
12/12/2019

Companies are starting to own their employee experience (EX) like never before. Finally, organizations are realizing that creating a great EX is the best strategy for driving a great customer experience (CX) and improving organizational performance.

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Confirmit Team
By Confirmit Team
12/11/2019

As a CX professional, how do you feel about the future as we head into 2020? Excited about an investment boost, some new hires, and being able to improve your ROI further?

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Confirmit Team
By Confirmit Team
12/03/2019

Confirmit’s experts are constantly collecting feedback, watching trends, and monitoring tech evolution so we can help you get ahead of market changes that will impact the success of your research business. As we approach 2020, we’ve prepared our predictions for the near future of Market Research.

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Phil Durand
By Phil Durand
12/02/2019

Someone once said, ‘don’t mistake your own enthusiasm for someone else caring’. I can’t remember who said it. I could use Google to find out. It may even have been me during one of my more catty moments.

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