VoC, VoE and Market Research Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Voice of the Customer, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


Kevin Wong
By Kevin Wong
04/27/2017

For the first time in Confirmit’s 20 year history, we will be observing Take Our Daughters And Sons To Work Day. We will be welcoming 14 Mini-Confirmites to the New York City office.

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Holly DeMuro
By Holly DeMuro
04/26/2017

Big Data. It’s quite a fancy buzz word that many research clients like to throw around! But it’s often just a client’s way of saying “get me deeper insights”. For most research companies, however, the idea of looking to big data for deeper insights results in more questions than answers. 

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Phil Durand
By Phil Durand
04/20/2017

In the business-to-business world, the concept of Voice of the Customer is gaining momentum. But despite good intentions, and the opportunity for increased revenue from both new and existing customers, building a successful VoC program in a B2B organization can be a challenge.

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Dina Otero
By Dina Otero
04/20/2017

We love a Lunch and Learn session at Confirmit. Earlier this week, we ventured to Washington DC to talk about how businesses can rejuvenate their customer experience programs.

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Carolyn Hall
By Carolyn Hall
04/18/2017

The submissions for the Confirmit ACE Awards came flooding in this year! It’s been a record year for the number of submissions received and we’re delighted with how passionate customers have been about working on them.

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Chris Brown
By Chris Brown
04/11/2017

Is your Voice of the Customer program delivering great response rates? Is your executive team using your data on a daily basis? No? Don’t worry, you’re not alone. 

Building a customer experience program that drives transformational change means you need to maximize your feedback, produce valuable and usable data, and engage the wider business. That’s not easy, but it is possible.

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Radina Nestorova
By Radina Nestorova
04/06/2017

Radina Nestorova, a winner of the 20 Young Market Researcher awards, shares her views and ideas on the future and the challenges that Market Research faces.

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Confirmit Team
By Confirmit Team
04/06/2017

Public sector research specialist Orima Research has assessed and reported on some of the most high-profile and important government projects of the past decade.

Evaluating the effects of a government program in remote Australia has its own unique challenges for even the most experienced field researchers. The company was commissioned to undertake a project with the aim of collecting information about the experiences of participants in a high-profile government trial aimed at finding an effective tool to aid disadvantaged communities.

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Confirmit Team
By Confirmit Team
04/06/2017

Confirmit Compass is the industry’s only independently scientifically validated Customer Experience (CX) Program Maturity Assessment Model. In conjunction with Rockbridge Associates Inc. and professors from the University of Miami and St. John’s University, Confirmit introduces an assessment that you can rely upon to ensure your organization that you are working on the right elements to drive customer experience success. 

 

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Confirmit Team
By Confirmit Team
04/06/2017

Confirmit Compass CX Assessment services help you cut through the noise and drive your CX program toward success. Our comprehensive, yet standardized CX Program Assessment accurately measures the maturity of your company’s Voice of the Customer program and identifies key areas for improvements to help you impact key business goals and objectives. 

 

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