Keep up with all the latest happenings in the Voice of the Customer, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.
2016 is Confirmit’s 20th anniversary and we’ve been up to all sorts of things to celebrate our history, people, innovations and progress since 1996. We’re launching our Insight 2036 program - a short survey that asks professionals in VoC, VoE and MR – and indeed the wider tech arena – about their thoughts on how their worlds will evolve over the next 20 years.
Recent developments in Omnichannel marketing have given customers new touchpoints, requiring brands to track and manage customer interactions across these different channels, and deliver a personalized and consistent experience every time.
The Confirmit ACE Awards program celebrates outstanding achievement in Voice of the Customer and customer experience. The case studies featured in our ACE Award Winners’ Showcase demonstrate how the Voice of the Customer has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.
If you hire the right, highly engaged managers, they still need to know, and do, the most effective things to bring their work group to higher, and hopefully best-in-class, levels of engagement. Kevin Sheridan has created a checklist based on a key driver analysis of millions of employee engagement survey responses so your managers can bring their work group to higher, and hopefully best-in-class, levels of engagement.
Employee engagement is an increasingly important concern for many organizations -- and with good reason as improved engagement correlates with reduced turnover and improved business outcomes. In the past, companies generally measured employee engagement with an annual or biennial HR survey gauging employee attitudes and opinions toward their employer.
What are good journalists really good at? They change the way we see the world, the way we feel about something, how we behave through stories – not numbers, charts and tables. As customer insight leaders, isn’t this what we’re supposed to be doing too?
Your customer experience strategy depends on a customer-centric culture. So you need to ensure that your people are willing, skilled and able to execute what is asked of them. Most importantly they need to know what you are doing within your CX strategy, why you’re doing it, the benefit to them in supporting it.
As part of Confirmit's 20th Anniversary Heather Mitchell shares her story as part of the "20 Years, 20 Stories" blog series.
If you are like most companies, ensuring you meet and exceed customer expectations is a top priority. This begins with eliminating data silos and empowering employees with relevant insights that build long-lasting customer relationships. But gaining a 360-degree view of the customer experience can be a challenge.
Confirmit AskMe™ is an app that allows participants to take part in multimedia or text surveys without an internet connection – wherever and whenever it suits them. Create your branded survey and send just one link so participants can take part online or download the app and complete in any location, any time. The full power of the Horizons survey engine is available on Android and iOS.
Best-in-Class organizations differentiate themselves from the competition by using customer feedback data to guide business activities, but in order for them to be effective, they need a feedback collection strategy that reaches across all critical touch points and examines what customers are saying even when we don’t ‘ask’ them
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