Keep up with all the latest happenings in the Voice of the Customer, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.
The voice of the customer is louder than ever before. Are you listening? Aberdeen’s research shows that multi-modal data collection has become the new normal in capturing customer feedback. Your customers are sharing their feedback – both solicited and unsolicited – in a variety of ways.
As part of Confirmit's 20th Anniversary Tore Haggren shares his story as part of the "20 Years, 20 Stories" blog series.
“How can I show my execs that my team makes a difference, that what we do works?” is a question that pops up now and then, particularly when a new senior leader comes onboard.
I’ve been involved in the Voice of the Customer and customer experience industry for close to a decade now, and to be honest, I can’t quite believe I’m writing this blog in 2016. Because I thought we KNEW this. I thought we were DONE with this. By “this” I mean the interminably long post-transaction surveys which leave the customer rolling their eyes and probably swearing a bit.
Last year we announced the launch of Confirmit Australia and what better way to meet our industry peers than to attend Australia’s #1 customer experience conference, Customer360 Symposium?
Everyday household items such as LED light bulbs and washing machines are evolving far beyond their origninal intention - these items are now called "smart objects"
It is predicted that by 2020, the world's population will be connected to approximately 50 billion "smart objects". Find out our predictions on how these devices will impact us in the webinar.
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