In this video, Terry DuVarney, First VP Loan Administration at PennyMac talks about the impact of the customer experience program that she and her team have developed. Terry highlights the importance of building strong internal relationships with stakeholders around the business in order to drive change. PennyMac’s executive team are huge supporters of listening to the Voice of the Customer, and Terry describes how that has impacted the rest of the organization, resulting in a double win in the 2019 Confirmit ACE Awards.
Wouldn’t it be lovely if your business had a crystal ball that would tell you what to do to improve the organization and what the future held? With that information, you could plan the most effective steps to drive revenue or beat out the competition…
There are a lot of pieces to the puzzle of delivering a world-class customer experience. The good news is that there are tried and true methods of working on this puzzle
For some, security is not the most thrilling of subjects, but at Confirmit, we obsess over it. That’s why we are extremely pleased to be able to say that Confirmit has, once again, successfully completed a “System and Organization Controls” - SOC 2 Type II examination.
On the face of it the business case for a Voice of the Customer (VoC) program comes down to a simple equation: happier customers = increased profits. Numerous studies support the validity of this statement, which has by now been proven time and time again in various industries. Making an ROI-based business case can appear daunting, but with the right tools and methodology the steps become clear, and the rewards within reach.
I have the pleasure of working with some wonderful organizations in my work at Confirmit, and while I am always aware of it, occasionally I am taken aback by the things that they do
Confirmit helps businesses listen to employees, analyze data, and take action on the feedback. Our platform empowers companies to translate valuable data into insights that can be used to enhance the employee experience and ultimately drive business growth.
The customer experience (CX) is imperative for a company to remain competitive. Unfortunately, many companies do not realize that formalizing a CX program can have a much further reaching impact.
Confirm helps Researchers identify richer insights for their clients. Our innovative solutions help you work faster, provide more accurate data, and produce strategic insights.
For researchers and insights teams, it’s not news that clients’ expectations are growing, seemingly by the day. Traditional Market Researchers whether in-house or within agencies are under immense pressure to deliver their results faster and cheaper. The good news of course is that automation and AI help enormously with this. The less good news is that this help fuels even greater demand for immediate insights.