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Keep up with all the latest happenings in the Voice of the Customer, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


Chris Breslin
By Chris Breslin
07/21/2016

As part of Confirmit's 20th Anniversary Chris Breslin shares his story as part of the "20 Years, 20 Stories" blog series.

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Jason Bryce
By Jason Bryce
07/13/2016
Lauren Azulay
Lauren Azulay

Customers and respondents like to provide feedback in their own words. In the case of surveys, respondents can do this through open questions, and in the case of social media channels they tend to provide feedback, usually unsolicited, by posting messages online.

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James Heisler
By James Heisler
07/13/2016

Most major companies each spend thousands of dollars annually asking their customers: “How well did we do on your most recent experience with us?” What is quite surprising is that they never stop to first ask the more important question: “What is the experience you want from us?”

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Stacey Nevel
By Stacey Nevel
07/08/2016

Last week the Confirmit team hosted our first Lunch and Learn session. Our topic was Driving Loyalty through Customer Emotion and we had 40 customer experience professionals join us for a couple of hours to listen, chat – and of course eat at the fabulous Flank restaurant in Waltham!

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David Okubo
By David Okubo
07/07/2016

As part of Confirmit's 20th Anniversary David Okubo shares his story as part of the "20 Years, 20 Stories" blog series.

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