Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.
Last month Confirmit's Phil Durand presented a webinar titled “Too Much Data? Time to Untangle the Web”. During the session,...
Confirmit Horizons Version 22 is the current release of our award-winning software for Voice of the Customer, Voice of the Employee and Market Research programs. It provides you with richer insights, so you can make smarter decisions and react faster to business needs. You can listen to what customers are saying across a range of different channels, analyze that information and assign actions appropriately to manage business change. Download the fact sheet to learn about the innovations delivered in this version.
We talk about a lot of things in the crazy, mixed up world of Customer Experience. Satisfaction. Recommendation. Easiness. We also talk about trust, but I don’t see it as a metric as often as the others. But, how do you design a customer experience that creates trust? Maintains what you’ve already got? Or builds more of it?
Voice of the Customer dashboards are an excellent tool for sharing customer feedback and driving organizational improvements. Effectively designed dashboards help everyone in your organization understand and navigate CX data. Unfortunately, it can be challenging to decide what to include, what not to include, and how to organize it all effectively.
No one likes a tattle tale. But there are times when you see something so unsettling that you just have to speak up. So, here I am - tattling.
Mobile is not an optional survey channel. It is a full-blown catalyst for business transformation. If you want respondents to take your survey – make it mobile and forget about connectivity. It’s so 2010.
How VoC/VoE and journey mapping were used to transform culture and the customer experience. This case study explains how Confirmit Horizons provides critical input into customer-experience improvement for RS Components, and the way in which RS drills down into customer journeys to improve the customer experience.
Top-performing businesses pay close attention to how their customers feel about their experiences with a product, brand or business. Solutions including Voice of the Customer (VoC) programs can help deliver those crucial insights.
I’m lucky enough to spend much of my time talking to Confirmit’s Customer Experience experts and our customers about some of the most important best practices and approaches to running a Voice of the Customer program.
Wouldn’t it be lovely if your business had a crystal ball that would tell you what the future holds and how to improve it? With that information, you could plan the most effective steps to drive revenue or beat out the competition.
Last week, I had the pleasure of joining 50 CX professionals at our seminar “Next big thing in measurement and metrics: Harness the power of CX innovations” in Minneopolis.
A VoC program can have a measurable financial impact on your business by enabling improvements in key metrics such as customer churn, customer spend, and cost of service. Use the Confirmit ROI calculator to measure the potential benefit of implementing a VoC program in your organization.
Thank you for subscribing!