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CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


Confirmit Team
By Confirmit Team
02/25/2021

Improving the customer experience has been the focus of CX professionals since, well, forever. And it’s a great goal…but research shows that customer experiences aren’t getting any better. Join Confirmit experts and guest speaker Maxie Schmidt, PhD, Principal Analyst, CX, from Forrester.

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Confirmit Team
By Confirmit Team
02/11/2021

Bringing an entire organization along on the journey to great customer experiences is a CX professional’s dream – but it’s not easy. For Computacenter, though, that dream is becoming a reality. Join Donna Kempster of Computacenter and Confirmit’s Phil Durand to find out how.

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Confirmit Team
By Confirmit Team
01/26/2021

Confirmit Genius is an automated service that compiles, analyzes, and makes sense of unstructured data so you can understand how customers, employees, and the market think and feel at scale. Our advanced and fully automated text analytics service uses the latest AI and machine learning technologies to find topics and patterns in free-form text helping you draw meaning from your data.

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Laura Button
By Laura Button
01/22/2021

The 2021 Confirmit ACE Awards open for submission next week. And I think we could all do with something to look forward to!  

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Kyle Ferguson
By Kyle Ferguson
01/20/2021

As you may know, it’s been a busy start to 2021 for Confirmit. In the first week of the year we announced our intention to merge with FocusVision.

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Howard L. Lax, PhD
By Howard L. Lax, PhD
01/06/2021

These days, it’s hard to find a company that doesn’t say it competes on customer experience (CX). At the same time, we know as both CX pros and consumers that many – some might say most – deliver mediocre experiences on a good day and flat-out crummy experiences most of the time. 

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Confirmit Team
By Confirmit Team
12/16/2020

In this video, Matthew Ross, NHBC, discusses how they use Confirmit to drive their industry-leading award scheme.

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Confirmit Team
By Confirmit Team
12/15/2020

Discover how customer expectations have changed in the face of the pandemic and find practical examples of what CX leaders are doing to adapt to their customers’ evolving needs.

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Confirmit Team
By Confirmit Team
12/14/2020

In this video blog, Elisa Adams, Sprout Strategy, talks about what makes their award-winning agency unique and how they see Market Research evolving.

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Confirmit Team
By Confirmit Team
12/07/2020

In its quest for efficiency and speed, Userneeds has used Confirmit to develop a unique approach that puts clients in the driver’s seat of their studies.

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