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CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
03/11/2016

Learn the four steps to creating a successful employee feedback program that will help you build employee satisfaction, loyalty and engagement.

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By
08/01/2015

Businesses adopt a VoC program for myriad reasons. The most common ones are increasing customer satisfaction, managing the company brand and supporting top-line revenue growth. However, simply adopting a VoC program is not enough to attain these objectives. When left poorly managed, companies will see minimal to no benefits from their VoC activities.

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Confirmit Team
By Confirmit Team
01/23/2015

Find out how to get a better grasp of your slippery customers and achieve valuable consumer understanding by developing a customer journey map for your business.

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Confirmit Team
By Confirmit Team
03/11/2013

Learn about the nine critical elements that are essential to an effective enterprise feedback system, with best practices to help your company benefit from the Voice of the Customer, Voice of the Partner and Voice of the Employee.

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Confirmit Team
By Confirmit Team
08/06/2012

The rate of adoption of mobile phones and mobile devices in the last ten years represents one of the greatest innovations in technology, in terms of global expansion and speed. More important than the technological change, though, is the change in behavior and expectations that mobile has driven among consumers and business users alike.

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