CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
07/08/2017

The contact center is the face of your organization, and potentially a powerful source of strategic value. This paper focuses on the role that a Voice of the Customer (VoC) program plays in enabling continuous communication from your contact center to the rest of the organization. It provides the top reasons for gathering feedback, and details 5 ways to share customer feedback to maximize value.

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Confirmit Team
By Confirmit Team
06/13/2017

How the Compass CX Maturity Instrument was Validated and What the Research Revealed About CX Program Successes, Strengths and Weaknesses.

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Confirmit Team
By Confirmit Team
05/12/2017

Discover how to implement a successful Voice of the Customer program, from initial preparation to the delivery of excellent customer experiences through empowered staff.

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Confirmit Team
By Confirmit Team
04/15/2017

Discover how Voice of the Customer programs can help retail businesses understand what their customers want and use this knowledge to increase return on investment.

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Confirmit Team
By Confirmit Team
04/11/2017

Is your Voice of the Customer program delivering great response rates? Is your executive team using your data on a daily basis? No? Don’t worry, you’re not alone. 

Building a customer experience program that drives transformational change means you need to maximize your feedback, produce valuable and usable data, and engage the wider business. That’s not easy, but it is possible.

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Confirmit Team
By Confirmit Team
03/17/2017

Download this white paper to learn about the inextricable link between VoC and VoE and the best practices that will drive both customer and employee engagement.

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Confirmit Team
By Confirmit Team
12/02/2016

As the Market Research industry evolves and develops with the changing times, we need to develop new norms and methodologies to ensure we stay relevant and continue to deliver the insights that research buyers demand and need. The rise in use of social media platforms presents Market Researchers with exciting new ways of obtaining insights into consumer thinking, opinions and attitudes towards events of the day.

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Confirmit Team
By Confirmit Team
08/10/2016

Employee engagement is a tried and true concept. Over the past 50 years it’s undergone myriad rebrands, shifts and re-awakenings, but the idea that motivated employees are better for business is well-established. In this whitepaper we focus on how today’s forward-thinking businesses are moving beyond “traditional” methods and towards developing new strategies for measuring and acting on employee engagement metrics. 

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Confirmit Team
By Confirmit Team
03/13/2016

Discover how customer experience programs can be enhanced by integrating the true Voice of the Customer through the inclusion of free-form data, categorized by the latest text analytics technology which has brought the elusive single view of the customer firmly within reach.

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Confirmit Team
By Confirmit Team
03/11/2016

Learn the four steps to creating a successful employee feedback program that will help you build employee satisfaction, loyalty and engagement.

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