CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
02/27/2019

Are you surprised that your CX program is not delivering the results you are expecting? Is it struggling to drive sustainable change? Despite the comprehensive feedback your program has collected. Despite the advanced analytics identifying the key drivers and priorities for action. Despite the provision of dashboards, reports and alerts communicating the need for change, why do our programs struggle to continue to deliver true business results, particularly after the first flush of ‘‘low hanging fruit’’? If this sounds familiar you are not alone.

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Confirmit Team
By Confirmit Team
07/27/2018

Learn the 5 key stages to building a successful Voice of the Customer program that will drive business change, deliver ROI and create competitive advantage.

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Confirmit Team
By Confirmit Team
07/27/2018

In this whitepaper, we provide 7 steps to help you build a clear model for a successful Customer Experience program.

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Confirmit Team
By Confirmit Team
07/05/2018

In the whitepaper, 7 Secrets of Voice of the Customer Success: A Guide for Retailers, we provide 7 steps to help you build a successful VoC program. Built into a clear model for your Voice of the Customer program, these will set you on the path to VoC enlightenment.

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Confirmit Team
By Confirmit Team
06/25/2018

TCPA rules mandated a requirement for express prior consent to use an automatic telephone dialing system (ATDS or Autodialer) to make non-emergency calls to cellular phones. At the time the Act was passed into law, the legal restrictions didn’t really concern Market Research companies since the majority of respondents could be contacted via landline. Today, however, the situation is very different with an estimated 50-60% of US households opting out of landlines in favor of using their cell phones for all telephone communications.

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Confirmit Team
By Confirmit Team
06/11/2018
In 2016, 89% of companies expect to compete mostly on the basis of customer experience. A positive customer experience can improve customer retention, attract new customers, increase revenues, and improve employee engagement. In this eBook, we’ve put together 16 expert VoC tips that will help drive your company’s VoC program toward success in the year ahead.
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Confirmit Team
By Confirmit Team
06/05/2018

In this guide, we address a number of the critical elements of creating and managing a Voice of the Customer programme. Most true programmes are still relatively immature and for businesses at that stage, there is some great guidance on rolling out new stages of your activities, identifying the right metrics for your organisation and ensuring that you’re able to retain executive-level support in the longer term.

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Confirmit Team
By Confirmit Team
03/07/2018

Technology is at the heart of CATI operations. It facilitates your staff’s workflows, helps you deliver on the promises you’ve made to clients, and drives management decisions. Subpar system performance and technical limitations can have dire consequences for your business

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Confirmit Team
By Confirmit Team
01/10/2018

A Voice of the Customer (VoC) program is only valuable if you take action to improve the customer experience. And, considering that 74% of consumers identify word-of-mouth as a strong influencer in their purchase decisions, it is imperative that businesses follow up on customer experience problems fast! Confirmit Action Management automates that process.

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Confirmit Team
By Confirmit Team
08/22/2017

How many times this week have you been invited to provide feedback by a company you’ve recently bought from? Survey fatigue is an important topic in Market Research, as respondents often experience it, and data quality can suffer as a result. Confirmit has compiled a set of best practices from our own expertise and discussions with leading Market Researchers to help you overcome challenges linked with survey fatigue

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