CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
06/11/2018
In 2016, 89% of companies expect to compete mostly on the basis of customer experience. A positive customer experience can improve customer retention, attract new customers, increase revenues, and improve employee engagement. In this eBook, we’ve put together 16 expert VoC tips that will help drive your company’s VoC program toward success in the year ahead.
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Confirmit Team
By Confirmit Team
06/05/2018

In this guide, we address a number of the critical elements of creating and managing a Voice of the Customer programme. Most true programmes are still relatively immature and for businesses at that stage, there is some great guidance on rolling out new stages of your activities, identifying the right metrics for your organisation and ensuring that you’re able to retain executive-level support in the longer term.

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Confirmit Team
By Confirmit Team
05/30/2018

The opportunities to expand the functionality of Confirmit is almost limitless. Download this guide to find out how you can get even more from the platform.

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Confirmit Team
By Confirmit Team
05/16/2018

In this eBook, we’ll provide an overview of the problems many companies face and show you how Confirmit’s Voice of the Customer programs are the solution to your business needs.

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Confirmit Team
By Confirmit Team
04/04/2018

In this whitepaper, we provide 7 steps to help you build a clear model for a successful Customer Experience program.

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Confirmit Team
By Confirmit Team
01/10/2018

In this eBook you will learn how you can implement real-time, interactive data visualizations and reporting that provides your clients with high-quality research that drives business results.

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Confirmit Team
By Confirmit Team
01/10/2018

Whether you want to collect feedback from your customers, conduct a market research project, or better enable your employees, mobile accessibility needs to be a primary consideration and Confirmit is here to help! Confirmit makes the most important aspects of our comprehensive Horizons solution accessible from mobile devices to help you increase response rates and drive employee productivity.

In this eBook you'll get a tour of Confirmit Horizons mobile capabilities.

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Confirmit Team
By Confirmit Team
01/10/2018

In this eBook, we’ll dive into basic, advanced, and predictive analytics to help you learn how you can leverage these tools to drive your Voice of the Customer program forward.

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Confirmit Team
By Confirmit Team
01/10/2018

A Voice of the Customer (VoC) program is only valuable if you take action to improve the customer experience. And, considering that 74% of consumers identify word-of-mouth as a strong influencer in their purchase decisions, it is imperative that businesses follow up on customer experience problems fast! Confirmit Action Management automates that process.

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Confirmit Team
By Confirmit Team
08/17/2017

Confirmit provides businesses and researchers a powerful, end-to-end solution supporting the entire survey project life-cycle, from panel management and sampling to reporting and data visualization and all the analysis in between. In this eBook we’ll give you a taste of Confirmit Horizons survey capabilities, from design to delivery.

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