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CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
05/15/2020

Data Science, Analytics, and Insights are indeed the ‘New Power Team’ for unlocking hidden truths in data. But there is still one challenge you must overcome. No matter how good the insights you uncover are, they are useless if your clients cannot understand or take action on those insights. 

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Confirmit Team
By Confirmit Team
05/13/2020

In this webinar, we’ll discuss ways integrations can help you find or supplement insights beyond the survey.
 

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Confirmit Team
By Confirmit Team
05/13/2020

If you’re not analyzing your customer speech and text, you’re getting an incomplete picture which could be misleading your decisions. 

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Confirmit Team
By Confirmit Team
05/06/2020

Join us to explore how you can understand the issues that cause roadblocks, pre-empt objections and speak the language of the wider business to gain buy-in and seek suitable alternatives.

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Confirmit Team
By Confirmit Team
04/21/2020

Join Confirmit and DecisionWise in a discussion about how you can quickly put in place a flexible, tailored program to keep the flow of information moving through your organization.  

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Confirmit Team
By Confirmit Team
04/09/2020

Join Confirmit and DecisionWise in a discussion about how you can quickly put in place a flexible, tailored program to keep the flow of information moving through your organization.

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Confirmit Team
By Confirmit Team
04/07/2020

Learn how Customer Success and Customer Experience teams can work in perfect harmony to drive positive business outcomes and increase ROI. 

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Confirmit Team
By Confirmit Team
04/02/2020

The world of Customer Experience (CX) is rapidly evolving. Keeping up with the latest best practices or industry tips can be a challenge! Perhaps you wonder, what are other CX leaders doing? And what are CX experts saying?

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Confirmit Team
By Confirmit Team
03/26/2020

Right now, everyone is feeling their way through each day trying to support family, friends, their communities, and their organizations. Things are changing fast and yesterday’s certainties are today’s unknowns.

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Confirmit Team
By Confirmit Team
03/19/2020

Historically, B2B and B2B2C companies have focused their analytics on either customer insights (CI) and revenue or cost optimization and operations. This made sense in years past, when firms could focus on a single source of advantage — such as growing faster or being more efficient. But shifting trends in the market mean that Customer Insight pros at B2B and B2B2C firms need high levels of analytics competency on both sides of the house. Accordingly, firms can make use of all available data while circumventing internal data silos, and provide insights to the right people at the right time in order to drive action that will positively impact the business.

 

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