A focus on the Employee Experience (EX) can have significant benefits. You know this. But can you prove it? Really?
Confirmit’s experts are constantly collecting feedback, watching trends, and monitoring tech evolution so we can help you get ahead of market changes that will impact the success of your research business. As we approach 2020, we’ve prepared our predictions for the near future of Market Research.
Sitting behind a computer crunching numbers, identifying trends, finding insights – it can be hard to remember that those numbers represent the thoughts and opinions of real people. Those people, their opinions, and thoughts, however, are extremely important to your research.
Advances in technology have introduced text analytics as a means of automating and streamlining review, categorization, and the analysis of sentiment behind the text. While this technology is extremely valuable, researchers and CX pros often have a lot of questions about it: how it’s implemented, how it can be used to streamline their efforts, how accurate the analysis is, how customizable/configurable it is, and how it will impact their business. In this webinar, we’re bringing together a panel of text analytics experts including, Jason Bryce, Lauren Azulay, and Alison Bushell, to answer the challenging questions about text analytics technology.
As humans we have a tendency of forgetting a lot of details as time goes by. Though these details are rarely important enough for consumers to remember, businesses rely on information like this to support their decisions. So as researchers, what can we do to guarantee we get all the information we need without losing important details to poor memories. The answer is simple, ask questions In-the-Moment!
Join Confirmit’s Brad Linville, Senior Director, Customer Experience Consulting and guest speaker, Faith Adams, Senior Analyst, Forrester as they help you understand how to build trust by providing smart ways to share insights that will engage and empower your colleagues, monitor the impact of actions, building incredible relationships with clients and colleagues, ensure teams trust that they will be supported in their decision-making – even if things don’t go according to plan, and trust that the actions taken will have an impact on the right business outcomes.
In this webinar, Confirmit’s Holly Carter, Product Marketing Director and Paul Quinn, Senior Director, Product Management will discuss a variety of ways companies can maximize the depth and quality of data and consumer feedback leveraging both pure digital and merged digital/physical channels
A green field site for a customer experience program is a rare thing these days. Almost every CX professional is dealing with some legacy elements. Some which give you a great foundation to build on. Some which, let’s be kind, have seen better days.
In this webinar, Holly Carter, Confirmit’s Director of Product Marketing, will discuss ways you can find or supplement insights beyond the survey.
Could you honestly describe your customer experience program as comprehensive? Or is it more a hotchpotch of surveys, opinions and best-guesses? Ecore was there not long ago too – but things have changed.