Off the top of your head, can you remember the name of the store associate that served you the last time you bought some sweet treat? Probably not. Ok, let’s try this one. The last time you went shopping for clothing, what was your exact path through the store to the checkout register? What displays did you see, what caught your interest, what did you see around you? Don’t recall exactly? We’re not surprised! In this webinar, we’ll discuss a variety of ways you can maximize the depth and quality of data and consumer feedback leveraging both in-the-moment research channels.
Join Confirmit’s Brad Linville, Senior Director, Customer Experience Consulting and guest speaker, Faith Adams, Senior Analyst, Forrester as they help you understand how to build trust by providing smart ways to share insights that will engage and empower your colleagues, monitor the impact of actions, building incredible relationships with clients and colleagues, ensure teams trust that they will be supported in their decision-making – even if things don’t go according to plan, and trust that the actions taken will have an impact on the right business outcomes.
Confirmit Digital Feedback helps you turn your website traffic into real-time insights. With Confirmit, unobtrusive and highly-targeted intercept surveys can be displayed according to your requirements, encouraging visitors to provide feedback.
In this webinar, Confirmit’s Holly Carter, Product Marketing Director and Paul Quinn, Senior Director, Product Management will discuss a variety of ways companies can maximize the depth and quality of data and consumer feedback leveraging both pure digital and merged digital/physical channels
A green field site for a customer experience program is a rare thing these days. Almost every CX professional is dealing with some legacy elements. Some which give you a great foundation to build on. Some which, let’s be kind, have seen better days.
In this webinar, Holly Carter, Confirmit’s Director of Product Marketing, will discuss ways you can find or supplement insights beyond the survey.
Could you honestly describe your customer experience program as comprehensive? Or is it more a hotchpotch of surveys, opinions and best-guesses? Ecore was there not long ago too – but things have changed.
Everyone is sick of surveys - and for good reason. It’s hard to buy so much as a cup of coffee without receiving a survey about it, and customers just don’t believe you’re really listening. Honestly, are your surveys really driving change in your organization? Exactly. CX teams need to look at the implications of this situation for their programs.
Capturing feedback from customers and taking action on individual cases is table-stakes these days. It’s a great improvement over the past, but today’s “one-click” world means customers expect more. So you need to do more.
One of the biggest challenges in research today continues to be engaging the youth market - whether that’s generation Z or their slightly older millennial counterparts. In her latest book iGen, Dr. Jean Twenge’s suggests that Generation Z and many Millennials are defined as those who’ve spent their most of or their entire adolescence in the age of the smartphone.