Advances in technology have introduced text analytics as a means of automating and streamlining review, categorization, and the analysis of sentiment behind the text. While this technology is extremely valuable, researchers and CX pros often have a lot of questions about it: how it’s implemented, how it can be used to streamline their efforts, how accurate the analysis is, how customizable/configurable it is, and how it will impact their business. In this webinar, we’re bringing together a panel of text analytics experts including, Jason Bryce, Lauren Azulay, and Alison Bushell, to answer the challenging questions about text analytics technology.
As humans we have a tendency of forgetting a lot of details as time goes by. Though these details are rarely important enough for consumers to remember, businesses rely on information like this to support their decisions. So as researchers, what can we do to guarantee we get all the information we need without losing important details to poor memories. The answer is simple, ask questions In-the-Moment!
Join Confirmit’s Brad Linville, Senior Director, Customer Experience Consulting and guest speaker, Faith Adams, Senior Analyst, Forrester as they help you understand how to build trust by providing smart ways to share insights that will engage and empower your colleagues, monitor the impact of actions, building incredible relationships with clients and colleagues, ensure teams trust that they will be supported in their decision-making – even if things don’t go according to plan, and trust that the actions taken will have an impact on the right business outcomes.
In this webinar, Confirmit’s Holly Carter, Product Marketing Director and Paul Quinn, Senior Director, Product Management will discuss a variety of ways companies can maximize the depth and quality of data and consumer feedback leveraging both pure digital and merged digital/physical channels
A green field site for a customer experience program is a rare thing these days. Almost every CX professional is dealing with some legacy elements. Some which give you a great foundation to build on. Some which, let’s be kind, have seen better days.
In this webinar, Holly Carter, Confirmit’s Director of Product Marketing, will discuss ways you can find or supplement insights beyond the survey.
Could you honestly describe your customer experience program as comprehensive? Or is it more a hotchpotch of surveys, opinions and best-guesses? Ecore was there not long ago too – but things have changed.
Everyone is sick of surveys - and for good reason. It’s hard to buy so much as a cup of coffee without receiving a survey about it, and customers just don’t believe you’re really listening. Honestly, are your surveys really driving change in your organization? Exactly. CX teams need to look at the implications of this situation for their programs.
Capturing feedback from customers and taking action on individual cases is table-stakes these days. It’s a great improvement over the past, but today’s “one-click” world means customers expect more. So you need to do more.
One of the biggest challenges in research today continues to be engaging the youth market - whether that’s generation Z or their slightly older millennial counterparts. In her latest book iGen, Dr. Jean Twenge’s suggests that Generation Z and many Millennials are defined as those who’ve spent their most of or their entire adolescence in the age of the smartphone.