Improving the customer experience has been the focus of CX professionals since, well, forever. And it’s a great goal…but research shows that customer experiences aren’t getting any better. Join Confirmit experts and guest speaker Maxie Schmidt, PhD, Principal Analyst, CX, from Forrester.
Bringing an entire organization along on the journey to great customer experiences is a CX professional’s dream – but it’s not easy. For Computacenter, though, that dream is becoming a reality. Join Donna Kempster of Computacenter and Confirmit’s Phil Durand to find out how.
Discover how customer expectations have changed in the face of the pandemic and find practical examples of what CX leaders are doing to adapt to their customers’ evolving needs.
In its quest for efficiency and speed, Userneeds has used Confirmit to develop a unique approach that puts clients in the driver’s seat of their studies.
At the onset of COVID-19, MDRG quickly developed a dashboard using Dapresy to track consumer behavior, thoughts, and feelings on a weekly basis.
Userneeds, a Nordic Market Research firm enabling organizations to uncover key insights from niche markets, is an expert at building cutting-edge solutions to solve their client’s biggest challenges. Join our fireside chat.
Join us to learn why CX and Marketing are better together and how that will create benefits across your company.
With the aim of measuring and improving pharma companies’ performance, Optigage developed a multichannel index that tracks channel reach, engagement, as well as message recall and differentiation. Join our webinar to learn more about the tool delivered via the Dapresy platform.
The Dapresy portal for Covid-19 data initially started as a side-project, but gained major traction and demand. Learn how ENGINE Insights began surveying consumers and looked at third-party data to provide clients with a better understanding of the overall impact.
Delve into the changes faced by the research industry presented in ESOMAR's “Continued evolution of the data, analytics and insights industry” report, and hear expert voices from collaborating companies Remesh, Confirmit, Forrester, and Symphony Technology Group.