According to Forrester, digital customer service interactions are due to increase by 40% through 2021. Partly due to the global pandemic, this phenomenal increase has forced brands to add more channels and truly embrace digital transformation in their organization.
In this session, Scott Woodward, Research Manager at KS&R, will describe how he leverages Confirmit’s innovative end-to-end solutions to support the firm’s growth and produce deeper insights, faster than ever before. Scott will share how Confirmit’s flexibility and comprehensive offering has brought success for KS&R and its clients.
Improving the customer experience has been the focus of CX professionals since, well, forever. And it’s a great goal…but research shows that customer experiences aren’t getting any better. Join Confirmit experts and guest speaker Maxie Schmidt, PhD, Principal Analyst, CX, from Forrester.
Bringing an entire organization along on the journey to great customer experiences is a CX professional’s dream – but it’s not easy. For Computacenter, though, that dream is becoming a reality. Join Donna Kempster of Computacenter and Confirmit’s Phil Durand to find out how.
Discover how customer expectations have changed in the face of the pandemic and find practical examples of what CX leaders are doing to adapt to their customers’ evolving needs.
In its quest for efficiency and speed, Userneeds has used Confirmit to develop a unique approach that puts clients in the driver’s seat of their studies.
At the onset of COVID-19, MDRG quickly developed a dashboard using Dapresy to track consumer behavior, thoughts, and feelings on a weekly basis.
Userneeds, a Nordic Market Research firm enabling organizations to uncover key insights from niche markets, is an expert at building cutting-edge solutions to solve their client’s biggest challenges. Join our fireside chat.
Join us to learn why CX and Marketing are better together and how that will create benefits across your company.
With the aim of measuring and improving pharma companies’ performance, Optigage developed a multichannel index that tracks channel reach, engagement, as well as message recall and differentiation. Join our webinar to learn more about the tool delivered via the Dapresy platform.