CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Miguel Ramos
By Miguel Ramos
05/02/2018

In this webinar, Oliver Truman, Director at B2B International and Miguel Ramos, Product Marketing Manager at Confirmit discussed how B2B International has been able to maintain exceptional standards of fieldwork quality, while driving cost efficiencies.This webinar covers CATI technology features that add value by enabling users to:

  • Improve Quality: By using Confirmit Reviewer, the B2B International quality control team is able to stay on top of the critical detail probing obtained from interviews
  • Maximize Productivity: Quota balancing and international prioritization help to automate and manage the entire quota management process (sample, interviewers and projects)
  • Use Efficient, Compliant Dialing with Powerful Reporting: New features enable users to monitor overall and individual survey progress that also demonstrates compliance with the Telephone Consumer Protection Act (TCPA)

 

 

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Arnt Feruglio
By Arnt Feruglio
05/01/2018

The EU is introducing new legal requirements known as GDPR (General Data Protection Regulation) which come into force in May 2018. All organizations handling customer data originating from within the European Economic Area need to check whether they are compliant and, if not, determine what they need to do about it.

In this On Demand Webinar, Confirmit’s Arnt Feruglio, COO and Tim Barker, Director, Customer Experience Management, discuss the relevant points in the new legislation and give best practice examples of the changes you need to make.

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Terry lawlor
By Terry lawlor
04/12/2018
EJ Sieracki
EJ Sieracki

Are your employees engaged? According to Gallup research, a staggering 87% of employees worldwide are not. Clearly, it’s time to rethink your employee engagement strategy! So, let us help you!

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Holly Carter
By Holly Carter
04/10/2018

Your panel and its members are an important part of your research business. Unfortunately, panelists get bored easily and member attrition creates a constant challenge for Research agencies. Maintaining panel member engagement is an extremely important part of being able to minimize attrition so you can always deliver high quality research your clients demand.

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Claire Sporton
By Claire Sporton
03/13/2018

The Confirmit ACE Awards are open for 2018 and we’re encouraging Confirmit clients to enter! If you’re looking for inspiration to guide your submission, we have just the ticket.

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Confirmit Team
By Confirmit Team
02/15/2018

A panel of Market Research experts, including Confirmit’s Leslie Albright, will join GreenBook's Leonard Murphy, to share their expertise and perspectives in response to the findings from the 22nd edition of the GreenBook Research Industry Trends (GRIT) Report.

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Phil Durand
By Phil Durand
02/15/2018

Customer Experience best practices are everywhere. And while they’re great to hear about, useful to listen to and interesting to consider – implementation can be another thing entirely.

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Miguel Ramos
By Miguel Ramos
02/08/2018

Open-ended questions are a source of exceptional insight and vital context, allowing respondents to provide much richer feedback. Researchers can better understand respondents’ true feelings and attitudes about the survey subject – and create shorter surveys – by replacing endless check boxes with real words.   

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Shelly Chandler
By Shelly Chandler
02/07/2018

This time of year, many people are reflecting upon what they’ve accomplished this year and what to anticipate in the future. We tend to underestimate change in the long term and overestimate change in the short term. So talking about this topic for 2018 can be fraught with challenges – but we’re going to do it anyway! 

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Miguel Ramos
By Miguel Ramos
02/06/2018

For researchers, open-ended questions are a source of exceptional insight and vital context, allowing respondents to provide much richer feedback. You can better understand respondents’ true feelings and attitudes about the survey subject – and create shorter surveys – by replacing endless check boxes with real words.  

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