CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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holly demuro
By holly demuro
11/16/2017

From searching new ways to fight diseases to managing government regulations to flawed consumer perceptions, it can often seem as though pharmaceutical, life sciences, and medical device companies face more challenges than any other industry. 

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holly demuro
By holly demuro
11/02/2017

Whether you are preparing a PowerPoint, putting together a report, or creating a dashboard, the best way to ensure everyone in your business understands the customer insights you’re sharing is to tell a compelling story with the data. 

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EJ Sieracki
By EJ Sieracki
10/17/2017

Deloitte's 2017 Global Human Capital Trends research revealed that one of the tenets of building an organization ready for the future is intentionally designing it for speed, agility and adaptability. As a result, organizations should have to rethink how they structure their work, design their teams, develop their employees, and ask themselves what they need to do differently to improve the talent experience. 

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holly demuro
By holly demuro
10/11/2017

In research, we tend to spend a lot of time talking about “collecting data from consumers." With this type of language, it can almost seem as if consumers are nothing more than data receptacles. Consumers are, in fact, our clients’ customers. They are people with needs and expectations.

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Confirmit Team
By Confirmit Team
09/26/2017

Customer Experience best practices are everywhere. They’re great to hear about, useful to listen to and interesting to consider. But to implement?  

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Confirmit Team
By Confirmit Team
09/14/2017

So many organizations are trying to transform themselves and many look to technology as some kind of silver bullet. Technology can help, but when change isn’t fully realized, and the world’s problems are not magically swept aside, where is the blame placed? On the technology? Or the people using it? 

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Confirmit Team
By Confirmit Team
08/10/2017

Voice of the Customer dashboards are an excellent tool for sharing customer feedback and driving organizational improvements. Effectively designed dashboards help everyone in your organization understand and navigate CX data. Unfortunately, it can be challenging to decide what to include, what not to include, and how to organize it all effectively. 

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Confirmit Team
By Confirmit Team
07/27/2017

Mobile is not an optional survey channel. It is a full-blown catalyst for business transformation. If you want respondents to take your survey – make it mobile and forget about connectivity. It’s so 2010.

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holly demuro
By holly demuro
07/26/2017

Top-performing businesses pay close attention to how their customers feel about their experiences with a product, brand or business. Solutions including Voice of the Customer (VoC) programs can help deliver those crucial insights.

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holly demuro
By holly demuro
07/25/2017

Wouldn’t it be lovely if your business had a crystal ball that would tell you what the future holds and how to improve it? With that information, you could plan the most effective steps to drive revenue or beat out the competition.

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