Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.
Last month Confirmit's Phil Durand presented a webinar titled “Too Much Data? Time to Untangle the Web”. During the session,...
So many organizations are trying to transform themselves and many look to technology as some kind of silver bullet. Technology can help, but when change isn’t fully realized, and the world’s problems are not magically swept aside, where is the blame placed? On the technology? Or the people using it?
Voice of the Customer dashboards are an excellent tool for sharing customer feedback and driving organizational improvements. Effectively designed dashboards help everyone in your organization understand and navigate CX data. Unfortunately, it can be challenging to decide what to include, what not to include, and how to organize it all effectively.
Mobile is not an optional survey channel. It is a full-blown catalyst for business transformation. If you want respondents to take your survey – make it mobile and forget about connectivity. It’s so 2010.
Top-performing businesses pay close attention to how their customers feel about their experiences with a product, brand or business. Solutions including Voice of the Customer (VoC) programs can help deliver those crucial insights.
Wouldn’t it be lovely if your business had a crystal ball that would tell you what the future holds and how to improve it? With that information, you could plan the most effective steps to drive revenue or beat out the competition.
While traditional surveys are a powerful medium for collecting feedback from customers, employees, and the wider market, they may not always facilitate the depth of insight you need to take your business to the next level. The deepest insights often lie hidden in unstructured, freeform content stored within open-ended survey responses, internal business systems, and scattered across the Internet.
Whether you are preparing a PowerPoint, putting together a report, or creating a dashboard, the best way to ensure everyone in your business understands your customer insights is to tell a compelling story with the data. However this is often easier said than done! Storytelling is a mix of art and science and without the right tools and training, it can be an impossible feat.
Every day, 2.5 quintillion bytes of data are created. Despite this wealth of data, business leaders continue to complain that they don’t have the insights they need and demand more than ever before from Customer Experience analytics. They want game-changing insights in real time. With the right tools, you can automate and streamline your processes while providing your business leaders with high-quality customer insights in a clear and easily understandable format that drives action and business results.
Building a business case for a Voice of the Customer program is a daunting task. Successful programs have a big impact on organizations. That means they have a high profile and affect people at all levels. Getting a VoC program approved could make you a superhero, but there are also real risks. So where do you start? How do you maximize your chance of success?
A VoC program can have a measurable financial impact on your business by enabling improvements in key metrics such as customer churn, customer spend, and cost of service. Use the Confirmit ROI calculator to measure the potential benefit of implementing a VoC program in your organization.
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