CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Claire Sporton
By Claire Sporton
01/18/2018

Why would you want to be in the middle? It’s OK for an hour or two, but long haul? No thanks. 

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Holly Carter
By Holly Carter
01/16/2018

Market Research clients are demanding research faster than ever before as they struggle to keep up with consumer and market changes.

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Claire Sporton
By Claire Sporton
12/05/2017

This time of year, many people are reflecting upon what they’ve accomplished this year and what to anticipate in the future. We tend to underestimate change in the long term and overestimate change in the short term. So talking about this topic for 2018 can be fraught with challenges – but we’re going to do it anyway!

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Holly Carter
By Holly Carter
11/16/2017

From searching new ways to fight diseases to managing government regulations to flawed consumer perceptions, it can often seem as though pharmaceutical, life sciences, and medical device companies face more challenges than any other industry. 

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Holly Carter
By Holly Carter
11/02/2017

Whether you are preparing a PowerPoint, putting together a report, or creating a dashboard, the best way to ensure everyone in your business understands the customer insights you’re sharing is to tell a compelling story with the data. 

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Miguel Ramos
By Miguel Ramos
10/23/2017

Focusing on the mode of connecting with the participants is so 2001.Survey technology allows you to create a single survey that can be used for online and offline research.

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EJ Sieracki
By EJ Sieracki
10/17/2017
Claire Sporton
Claire Sporton

Deloitte's 2017 Global Human Capital Trends research revealed that one of the tenets of building an organization ready for the future is intentionally designing it for speed, agility and adaptability. As a result, organizations should have to rethink how they structure their work, design their teams, develop their employees, and ask themselves what they need to do differently to improve the talent experience. 

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Holly Carter
By Holly Carter
10/11/2017

In research, we tend to spend a lot of time talking about “collecting data from consumers." With this type of language, it can almost seem as if consumers are nothing more than data receptacles. Consumers are, in fact, our clients’ customers. They are people with needs and expectations.

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Confirmit Team
By Confirmit Team
09/26/2017

Customer Experience best practices are everywhere. They’re great to hear about, useful to listen to and interesting to consider. But to implement?  

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Confirmit Team
By Confirmit Team
09/14/2017

So many organizations are trying to transform themselves and many look to technology as some kind of silver bullet. Technology can help, but when change isn’t fully realized, and the world’s problems are not magically swept aside, where is the blame placed? On the technology? Or the people using it? 

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