CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Phil Durand
By Phil Durand
02/15/2018

Customer Experience best practices are everywhere. And while they’re great to hear about, useful to listen to and interesting to consider – implementation can be another thing entirely.

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Miguel Ramos
By Miguel Ramos
02/08/2018

Open-ended questions are a source of exceptional insight and vital context, allowing respondents to provide much richer feedback. Researchers can better understand respondents’ true feelings and attitudes about the survey subject – and create shorter surveys – by replacing endless check boxes with real words.   

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Shelly Chandler
By Shelly Chandler
02/07/2018

This time of year, many people are reflecting upon what they’ve accomplished this year and what to anticipate in the future. We tend to underestimate change in the long term and overestimate change in the short term. So talking about this topic for 2018 can be fraught with challenges – but we’re going to do it anyway! 

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Miguel Ramos
By Miguel Ramos
02/06/2018

For researchers, open-ended questions are a source of exceptional insight and vital context, allowing respondents to provide much richer feedback. You can better understand respondents’ true feelings and attitudes about the survey subject – and create shorter surveys – by replacing endless check boxes with real words.  

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Claire Sporton
By Claire Sporton
01/30/2018

In our recent report “The State of Customer Experience: Time to get real”, based on a survey of over 250 Customer Experience professionals, we have tried to identify what the most successful companies are doing, what we can learn from them, and what you need to do to deliver similar results. 

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Claire Sporton
By Claire Sporton
01/18/2018

Why would you want to be in the middle? It’s OK for an hour or two, but long haul? No thanks. 

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Holly Carter
By Holly Carter
01/16/2018

Market Research clients are demanding research faster than ever before as they struggle to keep up with consumer and market changes.

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Claire Sporton
By Claire Sporton
12/05/2017

This time of year, many people are reflecting upon what they’ve accomplished this year and what to anticipate in the future. We tend to underestimate change in the long term and overestimate change in the short term. So talking about this topic for 2018 can be fraught with challenges – but we’re going to do it anyway!

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Holly Carter
By Holly Carter
11/16/2017

From searching new ways to fight diseases to managing government regulations to flawed consumer perceptions, it can often seem as though pharmaceutical, life sciences, and medical device companies face more challenges than any other industry. 

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Holly Carter
By Holly Carter
11/02/2017

Whether you are preparing a PowerPoint, putting together a report, or creating a dashboard, the best way to ensure everyone in your business understands the customer insights you’re sharing is to tell a compelling story with the data. 

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