Data Science, Analytics, and Insights are indeed the ‘New Power Team’ for unlocking hidden truths in data. But there is still one challenge you must overcome. No matter how good the insights you uncover are, they are useless if your clients cannot understand or take action on those insights.
As a Market Researcher, Customer Experience (CX), or insight professional, you are continually striving to understand consumer behavior and to deliver insights that motivate your stakeholders to drive actions. Time and again video is the answer to helping enrich those insights. Watch this webinar for a practical advice to using the latest video intelligence capabilities to deliver value across your customer experience and research projects.
Companies are starting to own their employee experience (EX) like never before. Finally, organizations are realizing that creating a great EX is the best strategy for driving a great customer experience (CX) and improving organizational performance.
As a CX professional, how do you feel about the future as we head into 2020? Excited about an investment boost, some new hires, and being able to improve your ROI further?
Confirmit’s experts are constantly collecting feedback, watching trends, and monitoring tech evolution so we can help you get ahead of market changes that will impact the success of your research business. As we approach 2020, we’ve prepared our predictions for the near future of Market Research.
A focus on the Employee Experience (EX) can have significant benefits. You know this. But can you prove it? Really?
Sitting behind a computer crunching numbers, identifying trends, finding insights – it can be hard to remember that those numbers represent the thoughts and opinions of real people. Those people, their opinions, and thoughts, however, are extremely important to your research.
Advances in technology have introduced text analytics as a means of automating and streamlining review, categorization, and the analysis of sentiment behind the text. While this technology is extremely valuable, researchers and CX pros often have a lot of questions about it: how it’s implemented, how it can be used to streamline their efforts, how accurate the analysis is, how customizable/configurable it is, and how it will impact their business. In this webinar, we’re bringing together a panel of text analytics experts including, Jason Bryce, Lauren Azulay, and Alison Bushell, to answer the challenging questions about text analytics technology.
As humans we have a tendency of forgetting a lot of details as time goes by. Though these details are rarely important enough for consumers to remember, businesses rely on information like this to support their decisions. So as researchers, what can we do to guarantee we get all the information we need without losing important details to poor memories. The answer is simple, ask questions In-the-Moment!
Join Confirmit’s Brad Linville, Senior Director, Customer Experience Consulting and guest speaker, Faith Adams, Senior Analyst, Forrester as they help you understand how to build trust by providing smart ways to share insights that will engage and empower your colleagues, monitor the impact of actions, building incredible relationships with clients and colleagues, ensure teams trust that they will be supported in their decision-making – even if things don’t go according to plan, and trust that the actions taken will have an impact on the right business outcomes.