Join us for guidance on how to take insight and weave it into a vision that inspires people to want to do something differently.
Join us to talk through some of the ways in which you can learn not only see the end goal, but identify the steps you need to take to reach it.
Join us to learn about the critical role of an analytical mind in CX, brush up on your skills and discover the insights that links CX to ROI in order to secure the future of your program
Join us to explore how you can understand the issues that cause roadblocks, pre-empt objections and speak the language of the wider business to gain buy-in and seek suitable alternatives.
Join Confirmit, CSAA, & Bersin ™, Deloitte Consulting LLP in a discussion around how employee feedback strategies have been evolving in recent years.
Join Confirmit and DecisionWise in a discussion about how you can quickly put in place a flexible, tailored program to keep the flow of information moving through your organization.
Ever struggled to understand the difference between CX and CS? How can Customer Success add value to your organization’s overall Customer Experience approach?
The world of Customer Experience (CX) is rapidly evolving. Keeping up with the latest best practices or industry tips can be a challenge! Perhaps you wonder, what are other CX leaders doing? And what are CX experts saying?
Right now, everyone is feeling their way through each day trying to support family, friends, their communities, and their organizations. Things are changing fast and yesterday’s certainties are today’s unknowns.
Historically, B2B and B2B2C companies have focused their analytics on either customer insights (CI) and revenue or cost optimization and operations. This made sense in years past, when firms could focus on a single source of advantage — such as growing faster or being more efficient. But shifting trends in the market mean that Customer Insight pros at B2B and B2B2C firms need high levels of analytics competency on both sides of the house. Accordingly, firms can make use of all available data while circumventing internal data silos, and provide insights to the right people at the right time in order to drive action that will positively impact the business.