CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Phil Durand
By Phil Durand
09/14/2017
Bruce Temkin
Bruce Temkin

So many organizations are trying to transform themselves and many look to technology as some kind of silver bullet. Technology can help, but when change isn’t fully realized, and the world’s problems are not magically swept aside, where is the blame placed? On the technology? Or the people using it? 

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Phil Durand
By Phil Durand
08/10/2017

Voice of the Customer dashboards are an excellent tool for sharing customer feedback and driving organizational improvements. Effectively designed dashboards help everyone in your organization understand and navigate CX data. Unfortunately, it can be challenging to decide what to include, what not to include, and how to organize it all effectively. 

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Miguel Ramos
By Miguel Ramos
07/27/2017

Mobile is not an optional survey channel. It is a full-blown catalyst for business transformation. If you want respondents to take your survey – make it mobile and forget about connectivity. It’s so 2010.

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holly demuro
By holly demuro
07/26/2017

Top-performing businesses pay close attention to how their customers feel about their experiences with a product, brand or business. Solutions including Voice of the Customer (VoC) programs can help deliver those crucial insights.

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holly demuro
By holly demuro
07/25/2017
Tim Barker
Tim Barker

Wouldn’t it be lovely if your business had a crystal ball that would tell you what the future holds and how to improve it? With that information, you could plan the most effective steps to drive revenue or beat out the competition.

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holly demuro
By holly demuro
06/28/2017
Jason Bryce
Jason Bryce

While traditional surveys are a powerful medium for collecting feedback from customers, employees, and the wider market, they may not always facilitate the depth of insight you need to take your business to the next level. The deepest insights often lie hidden in unstructured, freeform content stored within open-ended survey responses, internal business systems, and scattered across the Internet.

 

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holly demuro
By holly demuro
06/28/2017

Whether you are preparing a PowerPoint, putting together a report, or creating a dashboard, the best way to ensure everyone in your business understands your customer insights is to tell a compelling story with the data. However this is often easier said than done! Storytelling is a mix of art and science and without the right tools and training, it can be an impossible feat.

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holly demuro
By holly demuro
06/28/2017

Every day, 2.5 quintillion bytes of data are created. Despite this wealth of data, business leaders continue to complain that they don’t have the insights they need and demand more than ever before from Customer Experience analytics. They want game-changing insights in real time. With the right tools, you can automate and streamline your processes while providing your business leaders with high-quality customer insights in a clear and easily understandable format that drives action and business results.

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Miguel Ramos
By Miguel Ramos
06/15/2017

Mobile is not an optional survey channel. It is a full-blown catalyst for business transformation. If you want respondents to take your survey – make it mobile and forget about connectivity. It’s so 2010. 

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Tim Barker
By Tim Barker
06/14/2017
Dave King
Dave King

Building a business case for a Voice of the Customer program is a daunting task. Successful programs have a big impact on organizations. That means they have a high profile and affect people at all levels. Getting a VoC program approved could make you a superhero, but there are also real risks. So where do you start? How do you maximize your chance of success?

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