CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
06/07/2018

Confirmit Genius™ provides text and social analytics to enable you to find the hidden nuggets of insight within free-form text, such as survey verbatims, social media and contact center records.

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Confirmit Team
By Confirmit Team
06/04/2018

To assess the state of the CFM platform market, Forrester performed an important evaluation of the strengths and weaknesses of top CFM platform vendors. In The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017, Confirmit was cited as a leader in Customer Feedback Management Platforms.

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Confirmit Team
By Confirmit Team
05/30/2018

The Net Promoter Score, or NPS ®, enables organizations to get a clear vision of the health of their customers’ loyalty. Used widely across the globe, Net Promoter Score has become a key metric in customer engagement since its launch in 2003, attributed mostly to the model it provides for linking customer loyalty to financial KPI’s and profitable growth.

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Confirmit Team
By Confirmit Team
05/11/2018

With Confirmit Location Triggering, you can easily capture customer location data through geo-fencing and/or using the more precise Beacon technology. The data you collect can be analyzed alongside other rich sources of customer data and used to automatically initiate the appropriate next step. Download the fact sheet to learn more.

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Confirmit Team
By Confirmit Team
05/01/2018

Confirmit Employee Pulse is the pulse survey module of Confirmit Employee Voices, the the Continuous Listening suite that enables you to run any type of employee feedback programme for a full picture of your business. 

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Confirmit Team
By Confirmit Team
04/16/2018

Confirmit Employee Pulse empowers every part of your business to quickly collect the insights they need, when they need them.

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Confirmit Team
By Confirmit Team
04/13/2018

To support our customers’ needs for survey translation services, Confirmit has partnered with Language Intelligence, a leader in language services, translation, localization, language learning, and interpreting. Download the fact sheet to learn more.

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Confirmit Team
By Confirmit Team
04/13/2018

Confirmit provides a holistic VoE solution that covers all aspects of the employee experience and provides a continuous flow of insight to inform your people decisions. 

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Terry lawlor
By Terry lawlor
04/12/2018
EJ Sieracki
EJ Sieracki

Are your employees engaged? According to Gallup research, a staggering 87% of employees worldwide are not. Clearly, it’s time to rethink your employee engagement strategy! So, let us help you!

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Confirmit Team
By Confirmit Team
04/06/2018

To support our customers’ needs for sophisticated, omni-channel feedback collection, Confirmit has partnered with PinPoint Research, a leader in Voice Based Research™. Together Confirmit and PinPoint Research deliver a seamless IVR and automatic transcription research (speech-to-text) research experience, enabling you to create and deploy surveys immediately following customer care events. Download the fact sheet to learn more.

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