Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.
Last month Confirmit's Phil Durand presented a webinar titled “Too Much Data? Time to Untangle the Web”. During the session,...
Confirmit Employee Pulse empowers every part of your business to quickly collect the insights they need, when they need them.
To support our customers’ needs for survey translation services, Confirmit has partnered with Language Intelligence, a leader in language services, translation, localization, language learning, and interpreting. Download the fact sheet to learn more.
Confirmit provides a holistic VoE solution that covers all aspects of the employee experience and provides a continuous flow of insight to inform your people decisions.
Are your employees engaged? According to Gallup research, a staggering 87% of employees worldwide are not. Clearly, it’s time to rethink your employee engagement strategy! So, let us help you!
Confirmit Employee Pulse is the pulse survey module of Confirmit Employee Voices, the the Continuous Listening suite that enables you to run any type of employee feedback program for a full picture of your business.
To support our customers’ needs for sophisticated, omni-channel feedback collection, Confirmit has partnered with PinPoint Research, a leader in Voice Based Research™. Together Confirmit and PinPoint Research deliver a seamless IVR and automatic transcription research (speech-to-text) research experience, enabling you to create and deploy surveys immediately following customer care events. Download the fact sheet to learn more.
Thinking of entering the ACE Awards but not sure where to start? Fear not, help is at hand! Here are our top tips on getting your submission ship-shape and ready for our fearsome judges
I’ll be honest. I love the ACE Awards. In the six years I’ve been running the program it really has been brilliant to work with clients to help share their stories.
ENGAGE works with a wide range of leading brands and organizations across the UK, Europe, the US and at a global level, all of whom trust the organization with their most valuable asset: their people. One such client is the UK’s largest retail general insurer which owns a range of brands delivering insurance services to millions of customers through multiple channels. ENGAGE began working with the insurer in 2014 to undertake a strategic, long-term employee engagement program.
Confirmit’s Discovery Analytics is an easy-to-use solution that helps analysts interact with, explore, and visualize data collected from Voice of the Customer, Voice of the Employee, and Market Research programs. Download the fact sheet to learn more.
A VoC program can have a measurable financial impact on your business by enabling improvements in key metrics such as customer churn, customer spend, and cost of service. Use the Confirmit ROI calculator to measure the potential benefit of implementing a VoC program in your organization.
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