CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
01/10/2018

Whether you want to collect feedback from your customers, conduct a market research project, or better enable your employees, mobile accessibility needs to be a primary consideration and Confirmit is here to help! Confirmit makes the most important aspects of our comprehensive Horizons solution accessible from mobile devices to help you increase response rates and drive employee productivity.

In this eBook you'll get a tour of Confirmit Horizons mobile capabilities.

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Confirmit Team
By Confirmit Team
01/10/2018

Confirmit Horizons™ Version 23 is the latest release of our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs. Download the factsheet to learn more.

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Confirmit Team
By Confirmit Team
01/10/2018

A Voice of the Customer (VoC) program is only valuable if you take action to improve the customer experience. And, considering that 74% of consumers identify word-of-mouth as a strong influencer in their purchase decisions, it is imperative that businesses follow up on customer experience problems fast! Confirmit Action Management automates that process.

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Confirmit Team
By Confirmit Team
01/10/2018

Confirmit IVR enables you to create pre-recorded automatic telephone surveys during which the customer responds to a brief series of questions. This allows you to gather post-call customer feedback from contact centers, as well as retail insights, and employee feedback. Download the fact sheet to learn more about Confirmit IVR.

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Confirmit Team
By Confirmit Team
11/29/2017

This Forrester Research report outlines the role that CX professionals can play in developing exceptional employee experiences in the context of their in-flight CX programs and how to raise it as a priority.

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Paul Quinn
By Paul Quinn
10/26/2017

It’s been over six months since we launched the much-anticipated Survey Designer, our slinky new interface for creating surveys for Market Research, Customer Experience and employee engagement programs.

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EJ Sieracki
By EJ Sieracki
10/17/2017
Claire Sporton
Claire Sporton

Deloitte's 2017 Global Human Capital Trends research revealed that one of the tenets of building an organization ready for the future is intentionally designing it for speed, agility and adaptability. As a result, organizations should have to rethink how they structure their work, design their teams, develop their employees, and ask themselves what they need to do differently to improve the talent experience. 

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Confirmit Team
By Confirmit Team
09/28/2017

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. The case studies featured in our 2017 ACE Award Winners’ Showcase demonstrate how the Voice of the Customer has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.

Download the ACE Awards book and find out how Bupa Global, Lexis Nexis, Philadelphia Insurance, Virgin Money and many more achieved customer excellence using Confirmit’s solutions!

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Confirmit Team
By Confirmit Team
09/26/2017

Our celebrations of CX Day on October 3rd, continue today as we focus on another client with a fascinating story to well. This time, though, it’s a slightly different type of organization.

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Holly Carter
By Holly Carter
08/08/2017

No one likes a tattle tale. But there are times when you see something so unsettling that you just have to speak up. So, here I am - tattling.

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