VoC, VoE and Market Research Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Voice of the Customer, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


67
Confirmit Team
By Confirmit Team
03/07/2017

Leading organizations around the globe rely on Confirmit to transform customer feedback into better business results. Our Professional Services and Consulting team provides expert assistance in designing effective Voice of the Customer programs, helping clients significantly impact business performance for more than a decade.

As your trusted partner, your Confirmit team collaborates with you to tailor the feedback programs that best achieve your goals. Every Confirmit Voices solution is extensible, by survey type, stakeholder, touchpoint, event, element, and feedback channel. Over the long term, you’ll see optimized business processes and achievement of your strategic objectives.

Read More

Confirmit Team
By Confirmit Team
03/07/2017

Confirmit Voices is a 5-stage customer engagement model that gives you the power to:

  • Listen to the Voice of the Customer (and/or the Employee),
  • Integrate that voice with existing data to generate powerful insight,
  • Take action that will deliver real business change.

The Analyze and Act stages provide powerful, tailored reporting and action management capabilities that give you the ability to analyze the data you gather and automatically generate alerts to tell you when you need to act quickly, saving at-risk customers and driving positive word of mouth.

 

Read More

Confirmit Team
By Confirmit Team
03/07/2017

Video is a rich data source that allows you to gather powerful, qualitative insights into the behavior, attitude and opinions of the participants in your Market Research studies or feedback programs, whether they are for Voice of the Customer (VoC) or Voice of the Employee (VoE). By capturing video you can gain deeper insights and a clearer understanding of your respondents to help drive effective decision making.

To make it easy to integrate powerful video capture and analysis, Confirmit has partnered with LivingLens, a leading technology provider that enables you to capture and analyze video insights on a large scale.

Read More

ACE Awards Team
By ACE Awards Team
03/07/2017

Looking for a bit of guidance to help you with your ACE Awards submission? No problem. Not only have we extended the deadline to March 16th to give you more time to perfect your answers, but we’ve also got a few tips, tricks and words of wisdom for you as well.

Read More

Confirmit Team
By Confirmit Team
03/06/2017

For financial institutions, it’s crucial to create strong relationships with customers that promote loyalty and positive word-of-mouth. The competitive landscape means you need to provide outstanding customer experiences to stay ahead. A solid Voice of the Customer program will help you understand what customers demand from you and how to meet those demands while helping your organization improve processes to support regulatory compliance. Confirmit Horizons is vital ingredient in driving business performance, and our comprehensive Voice of the Customer program provides meaningful insight that enables you to:

  • Build customer relationships: ensure consistent experiences across your product lines and channels
  • Increase wallet share: understand the key drivers that affect customer experience, loyalty and spend
  • Drive business growth: use feedback to drive investment in the areas that produce the best results
  • Ensure compliance: identify best practices to enable greater process consistency.
  • Reduce risk: by increasing accountability and ensuring agents are following correct procedures.

 

Read More

Confirmit Team
By Confirmit Team
03/06/2017

Confirmit Horizons™ Version 20 is the latest release of our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs. It provides you with richer insights, so you can make smarter decisions and react faster to business needs. You can listen to what customers are saying across a range of different channels, analyze that information and assign actions appropriately to manage business change.

Read More

Confirmit Team
By Confirmit Team
03/06/2017

Hierarchies impact virtually every part of a business. For example:

  • Staff hierarchy --> (Director > Manager > Individual Contributor)
  • Product hierarchy --> (Electronics > TVs > LCD, HD > Brand Names)
  • Location hierarchy --> (Global > North America > United States > East Region)

Effectively managing hierarchies is imperative for quality and integrity of data collection and reporting for most Voice of the Customer, Voice of the Employee, and Market Research programs.

The Confirmit Hierarchy Management module provides an easy-to-use interface for building, verifying, updating, and maintaining hierarchies so your Voice of Customer, Voice of Employee, and/or Market Research programs can produce the highest quality results.

Read More

Confirmit Team
By Confirmit Team
03/06/2017

Confirmit Genius™ incorporates Text Analytics and Social Analytics, and enables you to find the nuggets of insight that will give you a competitive edge. It integrates with Confirmit Horizons™, our flexible, multi-channel solution for Customer Experience, Employee Engagement and Market Research programs. Confirmit Genius employs state-of-the-art statistical analysis techniques for analyzing items of text (such as survey verbatims, social media posts, etc.) to determine the sentiment by category for each item of text.

Read More

Carolyn Hall
By Carolyn Hall
03/01/2017

If you’re still pondering whether or not to enter the Confirmit ACE awards, it’s time to get off the fence! As well as the benefits we talked about in our last blog, winning an ACE award is something that our past winners have loved sharing!

Read More

Carolyn Hall
By Carolyn Hall
02/23/2017

The Confirmit ACE Awards have been running for 12 years now and in that time we’ve been able to recognize and reward some amazing Voice of the Customer programs.

Read More

  PREVIOUS  |  PAGE OF 19  |  NEXT  

Subscribe to Our Newsletter