For an industry that’s been growing and evolving for years now, I think it’s fair to say that 2018 was the year when the world of Customer Experience was really recognized as a game-changer.
Customer feedback has long been used by organizations as a way of surfacing insights to help them refine and improve their support, services and products. But there is another similarly important source of insight also on the doorstep of organizations – their employees. MyCustomer and Confirmit's new research report hones in on some key areas of Voice of the Employee programs and their link to CX.
Over the past few weeks I’ve seen an alarming number of articles talking about a new trend, particularly among millennials. In homage to our millennial friends, I’d like to “spill the tea” (talk about it millennial style). So read on, this blog post gonna be lit!
Confirmit Flex Extensions are tools that help you get more out of the Confirmit platform, serving as pre-built apps that allow Confirmit users to extend Confirmit Horizons’ functionality.
Confirmit helps businesses listen, analyze, and act on social media feedback from employees, consumers, and the wider market so you can get Richer insights to support Smarter decisions and take action Faster.
In this webinar, Jason Bryce, Confirmit’s Technical Solutions Consultant, will discuss Confirmit's Dynamic Open Text technology and reveal the groundbreaking results of our research on the success of using automation to improve open text survey responses.
In most of the conversations I have with clients these days, it takes about five minutes before the word “digital” makes an appearance. To help make sure that our clients can make the most of this opportunity, we’ve just made some enhancements to our digital feedback capabilities.
Today marks the end of my third week since joining the marketing department at Confirmit and I’ve been asked to share my thoughts on my time here so far!
Confirmit Horizons™ Version 24 is the latest release of our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs.
I’ve reported back a little last week about the recent HCI Employee Engagement conference in Denver. It was an outstanding event, and I felt compelled to highlight the great insights.