VoC, VoE and Market Research Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Voice of the Customer, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Forrester
By Forrester
05/04/2017

To assess the state of the CFM platform market, Forrester performed an important evaluation of the strengths and weaknesses of top CFM platform vendors. In The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017, Confirmit was cited as a leader in Customer Feedback Management Platforms.

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Holly DeMuro
By Holly DeMuro
05/02/2017

On April 27, 2017 Confirmit’s New York City office joined thousands of American businesses to participate in Take Our Daughters and Sons to Work Day

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Stacey Nevel
By Stacey Nevel
04/27/2017

For the first time in Confirmit’s 20 year history, we will be observing Take Our Daughters And Sons To Work Day. We will be welcoming 14 Mini-Confirmites to the New York City office.

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Kaitlin Quinn
By Kaitlin Quinn
04/27/2017

Today the office will be a bit noisier than usual. No, there isn’t any construction going on (that was completed last summer), and there aren’t any big meetings happening. For the first time in Confirmit’s 20 year history, we will be observing Take Our Daughters And Sons To Work Day.

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Kevin Wong
By Kevin Wong
04/27/2017

For the first time in Confirmit’s 20 year history, we will be observing Take Our Daughters And Sons To Work Day. We will be welcoming 14 Mini-Confirmites to the New York City office.

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Confirmit Team
By Confirmit Team
03/07/2017

Leading organizations around the globe rely on Confirmit to transform customer feedback into better business results. Our Professional Services and Consulting team provides expert assistance in designing effective Voice of the Customer programs, helping clients significantly impact business performance for more than a decade.

As your trusted partner, your Confirmit team collaborates with you to tailor the feedback programs that best achieve your goals. Every Confirmit Voices solution is extensible, by survey type, stakeholder, touchpoint, event, element, and feedback channel. Over the long term, you’ll see optimized business processes and achievement of your strategic objectives.

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Confirmit Team
By Confirmit Team
03/07/2017

Confirmit Voices is a 5-stage customer engagement model that gives you the power to:

  • Listen to the Voice of the Customer (and/or the Employee),
  • Integrate that voice with existing data to generate powerful insight,
  • Take action that will deliver real business change.

The Analyze and Act stages provide powerful, tailored reporting and action management capabilities that give you the ability to analyze the data you gather and automatically generate alerts to tell you when you need to act quickly, saving at-risk customers and driving positive word of mouth.

 

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Confirmit Team
By Confirmit Team
03/07/2017

Video is a rich data source that allows you to gather powerful, qualitative insights into the behavior, attitude and opinions of the participants in your Market Research studies or feedback programs, whether they are for Voice of the Customer (VoC) or Voice of the Employee (VoE). By capturing video you can gain deeper insights and a clearer understanding of your respondents to help drive effective decision making.

To make it easy to integrate powerful video capture and analysis, Confirmit has partnered with LivingLens, a leading technology provider that enables you to capture and analyze video insights on a large scale.

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ACE Awards Team
By ACE Awards Team
03/07/2017

Looking for a bit of guidance to help you with your ACE Awards submission? No problem. Not only have we extended the deadline to March 16th to give you more time to perfect your answers, but we’ve also got a few tips, tricks and words of wisdom for you as well.

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Confirmit Team
By Confirmit Team
03/06/2017

For financial institutions, it’s crucial to create strong relationships with customers that promote loyalty and positive word-of-mouth. The competitive landscape means you need to provide outstanding customer experiences to stay ahead. A solid Voice of the Customer program will help you understand what customers demand from you and how to meet those demands while helping your organization improve processes to support regulatory compliance. Confirmit Horizons is vital ingredient in driving business performance, and our comprehensive Voice of the Customer program provides meaningful insight that enables you to:

  • Build customer relationships: ensure consistent experiences across your product lines and channels
  • Increase wallet share: understand the key drivers that affect customer experience, loyalty and spend
  • Drive business growth: use feedback to drive investment in the areas that produce the best results
  • Ensure compliance: identify best practices to enable greater process consistency.
  • Reduce risk: by increasing accountability and ensuring agents are following correct procedures.

 

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