CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Malkit Kaur
By Malkit Kaur
03/13/2019
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Carolyn Hall
By Carolyn Hall
03/07/2019

The deadline for the Confirmit ACE Awards is fast approaching and we’ve been inundated with requests for tips about what makes a winning submission. 

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Confirmit Team
By Confirmit Team
03/07/2019

In celebration of International Women’s Day, we would like to take a moment to honor all the Women of Confirmit. While our company is full of smart, talented women, we’ve chosen to interview our Executive Vice President of Global Human Resources, Heidi Brumbach. Heidi has been part of the Confirmit team for 13 years and is responsible for Confirmit’s HR activities around the world, focusing on developing and executing HR strategy in support of the company’s ambitious strategic plans. In this interview, Heidi provides advice for women in the workplace.

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Carolyn Hall
By Carolyn Hall
02/26/2019

Ready to enter the ACE Awards but still have a few questions? You’ve come to the right place. Find out about the process, a few changes we’ve made this year, and a couple of tips to ensure you impress the judges. 

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Confirmit Team
By Confirmit Team
02/22/2019

These leadership quotes will help inspire you and your managers to become great leaders. They’ve certainly inspired us! 

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Carolyn Hall
By Carolyn Hall
02/21/2019

You may already know this, but the ACE Awards have been running for over a decade. As you might imagine, the quality and content of the submissions has changed dramatically – particularly over the past few years.

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Ken Østreng
By Ken Østreng
01/03/2019

For an industry that’s been growing and evolving for years now, I think it’s fair to say that 2018 was the year when the world of Customer Experience was really recognized as a game-changer. 

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Confirmit Team
By Confirmit Team
12/21/2018

Customer feedback has long been used by organizations as a way of surfacing insights to help them refine and improve their support, services and products. But there is another similarly important source of insight also on the doorstep of organizations – their employees.

MyCustomer and Confirmit's new research report hones in on some key areas of Voice of the Employee programs and their link to CX.

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Holly Carter
By Holly Carter
12/18/2018

Over the past few weeks I’ve seen an alarming number of articles talking about a new trend, particularly among millennials. In homage to our millennial friends, I’d like to “spill the tea” (talk about it millennial style). So read on, this blog post gonna be lit!

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Confirmit Team
By Confirmit Team
12/06/2018

Confirmit Flex Extensions are tools that help you get more out of the Confirmit platform, serving as pre-built apps that allow Confirmit users to extend Confirmit Horizons’ functionality. 

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