CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
11/16/2021

According to Forrester, digital customer service interactions are due to increase by 40% through 2021. Partly due to the global pandemic, this phenomenal increase has forced brands to add more channels and truly embrace digital transformation in their organization.

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Confirmit Team
By Confirmit Team
02/25/2021

Improving the customer experience has been the focus of CX professionals since, well, forever. And it’s a great goal…but research shows that customer experiences aren’t getting any better. Join Confirmit experts and guest speaker Maxie Schmidt, PhD, Principal Analyst, CX, from Forrester.

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Confirmit Team
By Confirmit Team
02/11/2021

Bringing an entire organization along on the journey to great customer experiences is a CX professional’s dream – but it’s not easy. For Computacenter, though, that dream is becoming a reality. Join Donna Kempster of Computacenter and Confirmit’s Phil Durand to find out how.

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Confirmit Team
By Confirmit Team
12/15/2020

Discover how customer expectations have changed in the face of the pandemic and find practical examples of what CX leaders are doing to adapt to their customers’ evolving needs.

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Confirmit Team
By Confirmit Team
11/19/2020

Join us to learn why CX and Marketing are better together and how that will create benefits across your company. 

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Confirmit Team
By Confirmit Team
09/22/2020

Join us as we deep dive into Stan’s unconventional Pink Goldfish framework and help you to improve your Customer Experience by embracing your company’s “flaws”.

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Confirmit Team
By Confirmit Team
07/29/2020

Join us for guidance on how to take insight and weave it into a vision that inspires people to want to do something differently.

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Confirmit Team
By Confirmit Team
06/30/2020

Join us to talk through some of the ways in which you can learn not only see the end goal, but identify the steps you need to take to reach it.

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Confirmit Team
By Confirmit Team
05/28/2020

Join us to learn about the critical role of an analytical mind in CX, brush up on your skills and discover the insights that links CX to ROI in order to secure the future of your program

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Confirmit Team
By Confirmit Team
05/21/2020

Building an impactful enterprise-grade CX program is not easy. Join us to learn what differentiates a foundational program from a top-level one and so much more.
 

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